Cannot send email message. Check your internet connection

Tyler Napier, User (Posts: 1)

Jun 29, 2016 3:17:48 pm EDT

Support level: Free or trial
I am trying to configure an agent.exe file to send an email with the ID and password to me. However I am getting this error every time I open the new agent.exe file: "Cannot send email message. Check your internet connnection."
-The internet is ok. I am able to connect to those same computers that give me the error
-I have tried multiple email addresses. None work.
-I have tried the Configurator in installed Viewer and the portable Viewer on multiple computers

Does anyone have any hints or advice on what I could do next to troubleshoot?
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