Rick Shields's community posts

Wanted to update everyone.  looks like OpenDNS was the issue.  at some point on 5/30 OpenDNS was classifying your server as malware.

We had to whitelist it.  I could see this happening to others so this may be helpful.

And I can see that the system tray icon doesn't have the blue dot.  it is grey.  so that backs up that it is not getting a connection from your server(s).

Our network engineers show that the connections are going out just fine, but there is no establishment of any connection at all on the server.rutils.com server on port 563.

I have a client who uses this software.

They are complaining it is not connecting suddenly starting on 5.30.16.

It has been working for over a year.  We are a MSP so I have all tickets documented, and we have no firewall changes requested on that day.  In fact we do not block any outbound ports on our firewalls.

when i try to telnet to your server, server.rultils.com on 563 it fails.  That tells me your server is not accepting connections on 563.

28.05.2016---02:36:21:487 96   Internet-ID: Connection established ID: 293-446-546; Port: 563; Try count: 2
  29.05.2016---02:35:31:361 96   Internet-ID: Connection established ID: 293-446-546; Port: 5655; Try count: 1
  30.05.2016---02:35:26:366 63   Exception: Socket Error # 10054 Connection reset by peer. (EIdSocketError). Information
  30.05.2016---02:35:26:471 63   Exception: Socket Error # 10054 Connection reset by peer. (EIdSocketError). Information
  30.05.2016---02:35:31:514 96   Internet-ID ErrorCode <> 0 Error code: 1
  30.05.2016---02:39:35:178 96   Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
  30.05.2016---02:39:40:183 96   Internet-ID ErrorCode <> 0 Error code: 1
  30.05.2016---02:43:43:858 96   Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
  30.05.2016---02:43:48:863 96   Internet-ID ErrorCode <> 0 Error code: 1
  30.05.2016---02:47:52:512 96   Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
  30.05.2016---02:47:57:519 96   Internet-ID ErrorCode <> 0 Error code: 1
  30.05.2016---02:52:01:161 96   Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)
  30.05.2016---02:52:06:167 96   Internet-ID ErrorCode <> 0 Error code: 1
  30.05.2016---02:56:09:776 96   Internet-ID: Unable to connect to ID server. Address: server.rutils.com; Port: 563; Connect timed out.(EIdConnectTimeout)

I have tried to install this internally on on test machines and get the same error.

They have 6 machines doing this and it all started on 5/30/16.