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Access violation when ending session

John Geraghty, User (Posts: 3)

Jun 05, 2016 11:21:34 am EDT

Conrad -

Unfortunately that still hasn't fixed the problem.  The latest message in the dialog box is the same as previously (incidentally, I note that as I close each dialog box and a new one pops up, the 'Id' value changes).

Access violation when ending session

John Geraghty, User (Posts: 3)

Jun 04, 2016 3:36:16 pm EDT

Conrad -

Thanks for the message.  I have tried this and unfortunately the behaviour is still the same.  Please note also that the problem occurs when closing a session, not starting one (which appears to be the circumstances described in the article).

John

Access violation when ending session

John Geraghty, User (Posts: 3)

Jun 04, 2016 1:39:29 pm EDT

I can connect from my guest machine (Windows 7) to different hosts (Windows 7, Windows Server 2012 R2) with no problems.  I am using

However on closing any of the connections I get an error dialog:

Error (EAccessViolation): Access violation at address 0093D190 in module 'rutview.exe'. Read of address 00000058.

Class: EAccessViolation
Text: Access violation at address 0093D190 in module 'rutview.exe'. Read of address 00000058
Version: 63006 (0)
Id: {C30E2158-6EED-4D4B-8777-6D61ADDB699A}


This occurs repeatedly (though the addresses may vary) and I have to close rutview.exe from the Windows Task Manager.

I have added the Remote Viewer folder to the exceptions list for my anti-virus software (AVGFree) as described elsewhere (though that appears to relate to an error when starting sessions).

It is frustrating to have to close the program using the Task Manager every time I use it.  Is this a known problem?

Thanks
Edited:John Geraghty - Jun 04, 2016 1:45:08 pm EDT
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