Mike Tugwell's community posts

Hello,

I know this is a loaded question that you probably don't have an answer to, but how soon is soon? I'll have to find a workaround until then (I have an idea, but it will be a bit of a pain...)

Thanks,
Mike

I have already upgraded the viewer. I suspect that the problem may be on the host side. The machine I am having trouble with is running Windows 8. I can connect when someone is using the machine, but not when it is idle. Is there an issue with those machines and sleeping?

Sometimes I can connect just fine. When I can't connect, there is no connection that works. The old version is 6.0.0.3

When I try to connect to one of my remote hosts, it says the computer is Idle or Offline. The event log says:

25-06-2015__15:26:49__504 Connection #201328. Connection to "<Host Name>". Mode: <Authorization>. Connecting...
25-06-2015__15:26:49__504 InetConnection #201328. Internet connection to <Host Name> (server.rutils.com:5656).
25-06-2015__15:26:49__714 InetConnection #201328. Method "Connect" - OK. <Host Name> connected to ID server: server.rutils.com.
25-06-2015__15:26:49__824 Connection #201328. Connection to "<Host Name>" failed. Mode: <Authorization>.
25-06-2015__15:26:49__824 Context #201328 removed. Mode: <Authorization>.

I updated the Viewer, and when I tried to remotely update the host I got the message:

Action for: <Host Name> ()
Auth try to the host...
Unable auth.

What's wrong???
Thanks for the help!