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Can't consistantly connect to remote host

Mike Tugwell, User (Posts: 4)

Jun 29, 2015 7:18:52 pm EDT

Hello,

I know this is a loaded question that you probably don't have an answer to, but how soon is soon? I'll have to find a workaround until then (I have an idea, but it will be a bit of a pain...)

Thanks,
Mike

Can't consistantly connect to remote host

Mike Tugwell, User (Posts: 4)

Jun 26, 2015 7:13:53 pm EDT

I have already upgraded the viewer. I suspect that the problem may be on the host side. The machine I am having trouble with is running Windows 8. I can connect when someone is using the machine, but not when it is idle. Is there an issue with those machines and sleeping?

Can't consistantly connect to remote host

Mike Tugwell, User (Posts: 4)

Jun 26, 2015 2:54:45 pm EDT

Sometimes I can connect just fine. When I can't connect, there is no connection that works. The old version is 6.0.0.3

Can't consistantly connect to remote host

Mike Tugwell, User (Posts: 4)

Jun 25, 2015 6:37:08 pm EDT

When I try to connect to one of my remote hosts, it says the computer is Idle or Offline. The event log says:

25-06-2015__15:26:49__504 Connection #201328. Connection to "<Host Name>". Mode: <Authorization>. Connecting...
25-06-2015__15:26:49__504 InetConnection #201328. Internet connection to <Host Name> (server.rutils.com:5656).
25-06-2015__15:26:49__714 InetConnection #201328. Method "Connect" - OK. <Host Name> connected to ID server: server.rutils.com.
25-06-2015__15:26:49__824 Connection #201328. Connection to "<Host Name>" failed. Mode: <Authorization>.
25-06-2015__15:26:49__824 Context #201328 removed. Mode: <Authorization>.

I updated the Viewer, and when I tried to remotely update the host I got the message:

Action for: <Host Name> ()
Auth try to the host...
Unable auth.

What's wrong???
Thanks for the help!