Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

error when running viewer

paolo sioli, User (Posts: 1)

Jul 18, 2014 11:24:31 am EDT

Support level: Free or trial
I just dloaded the last version

Installed on one desktop-a, set as host
then, i tried to connect fr om another desktop-b, all it worked

so, on desktop-a I installed also the viewer.
For about 2 days worked fine.

Today, when trying to connect from desktop-b to desktop-a (wh ere i installed host and viewer both), i can login, i can see the desktop, but mouse and keyboard inputs does not work!

already tried to uninstall and reinstall, nothing
when i run the viewer, it always crashes!
here the error shown

Nome evento problema: APPCRASH
 Nome applicazione: rutserv.exe
 Versione applicazione:
 Timestamp applicazione: 52fab0c9
 Nome modulo con errori: KERNELBASE.dll
 Versione modulo con errori: 6.1.7600.16385
 Timestamp modulo con errori: 4a5bdbdf
 Codice eccezione: 0eedfade
 Offset eccezione: 0000b727
 Versione SO: 6.1.7600.
 ID impostazioni locali: 1040
 Informazioni aggiuntive 1: 4d03
 Ulteriori informazioni 2: 4d0374dd19246e8a1d3ff705632a4111
 Ulteriori informazioni 3: ba64
 Ulteriori informazioni 4: ba64954b298df24d86a15cc218371064

other pop up error
exception ethread in module rutserv.exe at 000D20CC
thread error: handle non valido (6)

any suggest?
Edited:paolo sioli - Jul 18, 2014 11:35:05 am EDT
This website uses cookies to improve user experience. By using this website you agree to our Terms of Service and Privacy Policy.