Marc Laferriere's community posts

I have the viewer set to remember the password, but when i try connecting it sits on the pause button symbol for several seconds, perhaps 10 or so, then fails. When i was first deploying the host to our computers, i had 2 of them that would just not connect. Reinstalling the host fixed it. Since then, i have switched all our employees to windows user accounts, and only i have the admin password. Since this user doesn't have the admin password, they cannot reinstall the host, which was why i was looking to use the agent to gain access, so i can reinstall the host, so i can regain access to this device.

If i understand correctly, i can't use the agent in this fashion, since the host is already running on that computer? Is this why running the agent gets a UAC popup?

If so, how can i go about regaining access to this host device? Is there a method of seeing why the connection fails?

I'm no longer able to access a host computer, and the end user doesn't have admin rights. I prepared an agent package with the intention of logging in and reinstalling the host, but everytime she tries to run it, she gets the UAC popup, and not having the admin password, cannot proceed. Is this an issue with windows 8.1, or could it be a setting i have changed?

If i can provide anymore info, please let me know

Just as an update. I was using the 16-Bit colour mode, i put it down to 8, and along with a few other tweaks, seems to have solved my performance issue, and the dual monitor issue i previously spoke of. I have more computers i need to work on, so if i encounter the issue again i'll update this thread with any info, screen shots i can provide

Anton Kalugin wrote:
Marc,



Could you please try to switch color depth mode to any mode other than 15-bit. (Connection Properties -> Additional Properties)

Sure. I'll be connecting to the same host in a little while(Just waiting for the user to be done her shift) and will advise

Jamie Ward wrote:
Anton,



I don't have any unused hosts that I could check right at the moment. I will do this before work hours tomorrow and report back.



Also, to touch on Marc's comment about the "randomly appear and disappear", I've noticed that the host "forgets" that there are two monitors and will at times show both monitors again after having shown only the main monitor for a while. I've noticed this when I've been installing Windows updates. So if I had to guess, Windows was updating some drivers, probably video drivers, and this is when the host gets all twitchy and can't decide if it's going to you the main monitor or both monitors.

That's a good description, however i was not doing updates, and at times when it would happen, i was actually doing nothing but sitting on the desktop. And again, the on screen sizes are as if there are 2 monitors at all times

Marc,


I've found that closing and reopening the viewer *always* fixes the problem. Not just sometimes. Unless I'm installing Windows updates as mentioned above. Then all bets are off.

I was having to open and close the viewer window often, due to the aforementioned performance issues(I could see the preview had updated, but the viewer window wouldn't. Closing and reopening would refresh the viewer image, but sometimes i would get the second monitor again, and the inability to switch it. Or also, i could select just the one monitor, but nothing would happen.

Again, i'm not sure how much the performance issues are affecting this issue. I will try to watch for a pattern later, as i have more work to do on the same host, and will update this thread

Anton Kalugin wrote:
Hello, Mark.



Thank you for your message.



Could you please explain, what do you mean by "randomly appear and disappear"? It does not have an image anymore? And how it appears back?

The image sizes as if both monitors are being viewed, however the secondary monitor is just black, and i can't slide the screen over to it. If i use the stretch view, it does the same. However, every now and then, the image from the second monitor would show up for a few seconds, then go black again. I can pull some screenshots later, if that would assist you.

It should be noted i had SERIOUS performance issues on both windows 8 PC's i've connected to, that i didn't have on the windows 7 PC. I'm working on trying to resolve them, but perhaps they are contributing to the issue.

Thanks Jamie, i have noticed closing the viewer window and reopening does sometimes fix the issue, however always nice to have a solution rather than a workaround. I'll keep watching this topic, see if anything else comes of it

I see this is a few months old, however i find i'm having the same issue.
For myself, it's while using Internet-ID connection. I have not tried a direct IP connection yet, but i will be later today)for other reasons). And i have tried this both right after connecting, and after being connected for awhile. In addition, i have noticed that the secondary monitor will sometimes randomly appear and disappear. Also, it will size it's self on screen like both monitor as being displayed. This has so far only been observed on a windows 8.1 host, although i've only used it on 1 windows 7 PC so far, so not a large base to draw conclusions from.

Viewing computer is Windows 7