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Mobile viewer doesn't work

David Miller, User (Posts: 6)

Oct 28, 2014 4:22:10 pm EDT

In answer to your questions:

I have two mobile devices, neither of which is able to connect to any host I have tried (all hosts of which I can freely connect to from a desktop Viewer from any machine on which I've tried it).

My primary Android device, and the one I am most interested in using with this app, is a Google Nexus 7 (2013 version), running Android 4.4.4.

My other android device is a Motorola RAZR M (that's "M", not Maxx or Mini), running Android 4.4.2. Here the behavior is almost identical: when I tap "Connect" the button changes to "Connecting..." then almost immediately changes back and up pops a little window that says "Unable to connect." (with an OK button).

Just for clarity, I should be able to type (tap) or paste in an Internet ID in the same form that works for the desktop Viewer, right?  And after I've tried to connect and this Internet ID appears in the dropdown, when I hit the (i)nfo button the same Internet ID should come up in the "Host" field without any further action on my part?

Mobile viewer doesn't work

David Miller, User (Posts: 6)

Oct 28, 2014 2:57:37 pm EDT

Hi,

If you are referring to version 5.7.0.1m11.1.0 (11.1 in Google Play, updated on Sep 28, 2014), this version is not working either.

Not only that, but if I long-press on text in the "Enter ID or IP address" field (in order to highlight/select it for copy or cut), the Remote Utilities app crashes.

What happens when I try to connect:

After I've entered an Internet ID directly so and (unsuccessfully) tapped the Connect button at least once, the Internet ID I entered appears in a dropdown list that pops up when the [...] (ellipsis) button is tapped.

There is an info icon (i) next to my entered Internet ID in this list, and if I tap on THAT I get an entry screen that shows the "Host" field empty.

Going further, I pasted the Internet ID into the "Host" field and hit close.

Then I returned to the opening screen and tapped the ellipsis button (next to the "Enter ID or IP address" field) which dropped down the list, and then I tapped on my Internet ID, which causes it to populate the "Enter ID or IP address" field.

Then I tapped on "Connect", which briefly changes to "Connecting..." and then changes right back to "Connect" within a couple of seconds. Nothing else happens.

Has anyone ever actually seen this work on an Android?

Mobile viewer doesn't work

David Miller, User (Posts: 6)

Apr 02, 2014 6:29:36 pm EDT

Conrad Sallian wrote:
Hi David,



Is there a Host Setting I missed that needs to be set to enable access from a mobile device?





No, there's no such setting.







I forgot to add that I'm using desktop Version 5.6.0.6 and the latest Android version on both devices, and that I'm trying to connect using an Internet ID, which I am able to do with no problem from a desktop Viewer.

We'll have to wait until the next mobile upd ate is out, because currently there's no logging in the mobile Viewer which would help us diagnose the issue. Sorry for that.

Hard to believe I'm the only one with the problem. Haven't you experienced this before?

It behaves identically whether I use my RAZR M phone or Nexus 7 tablet, no matter which host I try to connect with (I've got seven machines se t up and it does the save thing with all of them).

Mobile viewer doesn't work

David Miller, User (Posts: 6)

Feb 22, 2014 4:07:47 pm EST

David Miller wrote:
I'm having a similar issue although I wouldn't describe it the same way.

In my case, I enter my PC's Internet ID into the mobile viewer and hit Connect, and nothing happens. I've tried it from both my phone (a Motorola Droid RAZ M running Android 4.1.2) and tablet (a Google Nexus 7 2013 running Android 4.4.2) to the same effect.

My tablet is Wifi-only and I've tried to use it both on the same Wifi network as the PC, as well as from an external Wifi (i.e., trying to connect to my PC at home from the Wifi at work). On the phone, I've tried both Wifi (as above) and Mobile Data.

Is there a Host Setting I missed that needs to be set to enable access from a mobile device?

I forgot to add that I'm using desktop Version 5.6.0.6 and the latest Android version on both devices, and that I'm trying to connect using an Internet ID, which I am able to do with no problem from a desktop Viewer.

Mobile viewer doesn't work

David Miller, User (Posts: 6)

Feb 22, 2014 3:59:01 pm EST

I'm having a similar issue although I wouldn't describe it the same way.

In my case, I enter my PC's Internet ID into the mobile viewer and hit Connect, and nothing happens.  I've tried it from both my phone (a Motorola Droid RAZ M running Android 4.1.2) and tablet (a Google Nexus 7 2013 running Android 4.4.2) to the same effect.

My tablet is Wifi-only and I've tried to use it both on the same Wifi network as the PC, as well as from an external Wifi (i.e., trying to connect to my PC at home from the Wifi at work).  On the phone, I've tried both Wifi (as above) and Mobile Data.

Is there a Host Setting I missed that needs to be set to enable access from a mobile device?

Host setting for indication that remote machine is being controlled
Is there a Host setting to show an indication on remote machine that it is being controlled?

David Miller, User (Posts: 6)

Feb 21, 2014 2:54:42 pm EST

I have been using free logmein for quite some time with various clients, and now that there is a charge for the service, someone recommended RemoteUtilities, which works great.

One features my clients liked about logmein was that it was very clear to a user on the remote machine that someone has logged into it remotely. Also, it was possible to disable logmein until it was needed, and then enable it on demand (by the remote user, not me).

RUT has the Stop Host command, but this stopped state does not seem to persist across a restart (in other words, the Host starts up again on reboot).

In other words, this client doesn't like the stealthy aspects of RUT (which I love, mind you).


Is there a way to placate them?  In other words to turn on some indication that a machine is being remotely controlled? Also, is there a mechanism that doesn't require sysadmin-level knowledge to disable RUT indefinitely and easily enable / disable it as necessary?

Not that they don't trust me, but they are concerned about maybe being hacked and accessed by person or persons unknown without any indication that it is occurring.

This client is prepared to pay for logmein just for their own peace of mind. I would prefer they stay with RUT since it has so many other features missing from logmein free, but the customer is always right. I'd like to show them that they have the same level of control as with logmein.  Can I?
Edited:David Miller - Feb 21, 2014 2:58:17 pm EST