Mike G's community posts

Hi,
I have noticed an issue when I have been upgrading all my hosts to 7.1.7.0. I have verified the same issue in the 7.1.7.0 viewer and my old 6.10.10.0 viewer version as well. When you attempt to use the right-click menu for 'Logoff' and you have more than 1 host selected, it does not action all your selected hosts - i.e., it does not log them all off. In fact - it seems to consistently log only >half< of your selected list of hosts. So if your had 10 hosts logged on and selected them so they are highlighted, right-click and Logoff, only 5 would log off. If you again right-click and select Logoff only 3 would log off, and if you do it again it would only log off 1, etc.

Steps to reproduce the issue:
1. set view to 'Details' to show a table list of hosts
2. Ensure you have Options|View and the setting 'Use Group View (< 1000 items) ticked
3. Select a number of hosts and set them to 'Logon' and they turn green and move to the 'Logged on) group.
4. Select all the Logged on hosts and right-click on them and select 'Log off'
5. Observe behaviour.

Thanks,
Mike

Hi Conrad,
I am trying to create a new 1-Click host installer using the on-line MSI configurator. I selected Pre-configure general\network and security settings for the host and it brings up the host settings dialogue. Under security authorization, the 'Single Password' option is disabled..?

I have the RUT host installed on the PC used to run the MSI configurator but the host is stopped.

It looks to me as if there is some conflict between installed host settings and attempting to set settings for a 1-Click host install?

Thanks,
Mike

Hi Conrad,
It used to be that to run the MSI Configurator, you had to uninstall the host from the PC you were using to build the MSI. Is this still true for the online configurator option?

Thanks,
Mike

Hi Conrad,
I've tried to upgrade our paid V6 licence to whatever it is now but it is rejected? Licence key looks like this RUT-H-817861D056fd66C... it is for 2 techs, unlimited hosts. The reason I am needing a ticket is we can't seem to whitelist our email address for the RUT install email.

Thanks,
Mike Gottschling
N2Nets

Hi Conrad,
I've got an issue whereby I try to update a remote host via a clean MSI host installer and I get the following error:

***** Start of log *****
Data: 13/10/2015 16:45:07
Action: install/upgrade.
Checking files of the RUT Host.
Host files not found!

No idea why it no longer works. our other licensed user has no problem updating any remote host. Currently on viewer 6.3.0.2 trying to push out a 6.2.0.1 MSI.

Thanks,

Hi Conrad,
We are going to be upgrading our hosts from 5.6.0.5 to the latest 6.x and have some questions. We have obtained a version 6 licence key (Helpdesk) from our v5.x key as per your email. We will be creating our own v6.x MSI installer and Agent (with embedded generated Meta Key) and are planning on running our own GMS (current hosts all using your GMS).

Questions:

-If we upgrade our 2 viewer installations to version 6, can we still connect to all our existing v5 hosts while they have not been upgraded yet? Do we have to upgrade only 1 viewer and migrate the hosts to v6?

-Are there any issues migrating v5 to v6 hosts AND changing to our own GMS? Can we do this all at once or better in stages?

All of our host sites are remote to us. We usually do have the ability to make a direct connection via IP (port forwarding on routers) but would prefer to use the existing Internet-ID based connections to perform the upgrade (too many).

So is the basic plan for us to:

-Bring up our new local GMS
-Install v6 viewers to replace existing v5 viewers
-Build our new MSI installer and Agent (that points to our GMS)
-Upgrade hosts via v6 viewer

Thanks for your continued help!
Mike

Not able to connect to any host via your GMS. Test from 2 different locations in the UK. Down since 1000 GMT 12 August 2014...Any explanation ETA for fix?

Hi,
We ran into an issue trying to use a W2K8 server as a 'bridgehead' to install RUT hosts onto PC's in a network. All running 5.6.0.5.

Windows 7 PC Viewer to W2K8 host. Host running portable viewer connecting to Windows 8 host PC on servers LAN to push out installation. When we tried to use this config we found that the keyboard Caps would not work (try for F, shows f, etc) Caps working on Windows 8 host when direct connect from Windows 7 viewer (bypassing W2k8 host). Caps also worked when using RDP from W2K8 server while using RUT to server.

Hi,
Rut connection to Server 2008 R2 and Windows 7. If you have 2 explorer windows open and minimized and the host is configured to group taskbar items, the 'Aero Peek' function that allows you to pick/restore a minimized window by selecting the preview never appears in viewer. Same also for applications pinned to the taskbar, you never see the right click menu. You can still 'activate' the window by clicking above the taskbar where the preview window should be. Is this a know issue?

EDIT: Never mind. Enabled 'Capture Alpha Blending Windows' and they show up as expected.

Hi,
We have been experiencing some issues installing RUT hosts within a RDP session. It seems the install never completes an no message box and email are sent while connected via RDP. The service is installed but no internet ID is created. No change after host reboot. We can manually create an internet ID in settings, log out via RDP, use the manually created internet ID to connect via RUT but the first connect shows the message box and email are then sent. The internet ID sent via email is different than the one manually created and is no longer valid.

Is this expected? Any way to change this behavior?

Thanks,