Philip Dickason's community posts

@Conrad
That would be a plausible explanation apart from all the machines were upgraded to v 7.1.1.0 / 7.1.2.0 during January and were working up to the weekend with my 7.1.2.0 Viewer.
All machines were confirmed to be on at least 7.1.1.0 before I raised this so that I did not look silly posting on here.  (I did see this exact issue early last year when a Tech I know upgraded his client and did not upgrade any of his hosts).
Could there be any other reason for this error ?
I am waiting on screenshots from my clients to show they are running at least 7.1.1.0
kind regards

Emailed IDs to Support@
Thanks Conrad for investigating 👍

@David
OK Understood, but it is still not working here.  I have tried multiple machines with viewer installed and every host immediately goes offline, tries for 5 times and then about 5 seconds after the 5 tries then shows Online again.  Rinse and Repeat.
I have reinstalled the viewer and deleted all address book entries/license etc and makes no difference for now.
I hope it is fixed worldwide soon as I am not the only one with issues with this

Still same in UK at 21st Feb 11:47 GMT

Kind Regards