Hal Hawkins's community posts

That's what I thought.

Thanks again. Viewer and Host are connected to the same router. I did read the direct connection troubleshooting guide, I'll reread it and play with Windows Firewall some more.

Thank you again for providing help quickly. I read the knowledge base article about Socket error #11001 and tried all three steps. Step 1: Clear DNS cache. I cleared it with no effect. I might mention, the blue icon for Host does not show up in the tray on either the new minicomputer or the older Beelink minicomputer on which I can connect with no problem. However, I restarted the new minicomputer and still couldn't connect, so I'm sure Host was restarted after I cleared the DNS cache.
Step 2: Sure enough, I cannot ping id.remoteutilities.com, it times out. However, that is also the case on my laptop and on the Beelink when it is connected via Remote Utilities. Also, I do not use your public Internet ID service, I use direct connection.
Step 3: Yes, I checked, and outbound connections are allowed on my firewall. I clicked the link in the Step 3 suggestions, and I don't know anything about Remote Utilities Server, I don't think it is part of my configuration with just Viewer and Host running.

Thank you again for replying rapidly. I found the Host log files from the new minicomputer. I am sending them via the email you sent.

Thank you for the speedy reply!
However, I have already worked through all those possibilities.

I installed the 10-user version of Viewer and Host last week and they worked great. I use Remote Utilities to connect my home laptop to a minicomputer I use to run my astrophotography rig on my driveway. I just got a new minicomputer and installed host v7.6.2.0 on it and set up a password. Now when I run Viewer it shows the older minicomputer and the new one on the list, but when I right-click the box and select "full control" (or anything else) it says "unable to connect for 5 tries". All computers are running Windows 11 Pro. What do I need to do?