Cory Seidl's community posts

Hi Pauline,

I have a resolution, and I do apologize for wasting your time! It seems that when my laptop is connected to my docking station, that is the culprit. This is nothing that you can help with, and again, I am sorry! I thank you very much for your help!!

Another update. I fully uninstalled our A/V software from my computer. Uninstalled RU Viewer. Restarted the computer. Reinstalled RU Viewer. It is still NOT working.

Hey Pauline,

I did not add the RU directory to our A/V exception list initially since my coworker who has the same A/V running on his machine, does not have this problem, BUT I have since added the Viewer and Host RU directories to the exception list of our A/V. It did not work and my hosts still show as offline.

I use Viewer daily for my job, and recently, all Hosts are showing as offline in my Viewer app. Viewer and Hosts I'm testing with are all on the most recent versions.

I’ve uninstalled/reinstalled the Viewer several times, restarted my computer, used a different user account on the computer, had the Host machine restarted, and tested from another network (at my home). One of my coworkers uses the Viewer as well within my office (same network, same antivirus, same ISP, and he is not having the issue.

It appears that the Viewer all the sudden cannot reach the RU DNS server. I've attached the log of when I open the Viewer app.