Rajini Selvakumar's community posts
[Resolved] App keeps randomly crashing
Rajini Selvakumar,
User (Posts: 1)
Apr 04, 2025 12:06:05 am EDT
Support level: Free or trial
I got the following error while using it. Please advise me on the appropriate course of action. It's been like this for a while and frankly using this application has become rather painful.
-------------------------------------
Translated Report (Full Report Below)
-------------------------------------
Process: Remote Utilities Viewer [59879]
Path: /Applications/Remote Utilities Viewer.app/Contents/MacOS/Remote Utilities Viewer
Identifier: com.remoteutilities.Remote-Utilities-Viewer
Version: ???
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 501
Date/Time: 2025-03-16 18:27:08.1185 -0400
OS Version: macOS 13.7.2 (22H313)
Report Version: 12
Bridge OS Version: 3.0 (14Y910)
Anonymous UUID: 820A3729-9D7F-FEE2-885D-D706E0D86ABC
Sleep/Wake UUID: C3E6CCB0-FF47-4149-802A-6ED096E61E4C
Time Awake Since Boot: 340000 seconds
Time Since Wake: 2106 seconds
System Integrity Protection: enabled
Crashed Thread: 9 TCommandProcessorThread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: UNKNOWN_0xD at 0x0000000000000000
Exception Codes: 0x000000000000000d, 0x0000000000000000
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [59879]
VM Region Info: 0 is not in any region. Bytes before following region: 4519108608
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 10d5c2000-10eab4000 [ 20.9M] r-x/r-x SM=COW ...lities Viewer
Thread 0:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x7ff80fe95552 mach_msg2_trap + 10
1 libsystem_kernel.dylib 0x7ff80fea36cd mach_msg2_internal + 78
2 libsystem_kernel.dylib 0x7ff80fe9c584 mach_msg_overwrite + 692
3 libsystem_kernel.dylib 0x7ff80fe9583a mach_msg + 19
4 CoreFoundation 0x7ff80ffaffdf __CFRunLoopServiceMachPort + 145
5 CoreFoundation 0x7ff80ffaea60 __CFRunLoopRun + 1365
6 CoreFoundation 0x7ff80ffadea1 CFRunLoopRunSpecific + 560
7 HIToolbox 0x7ff819a39f3d RunCurrentEventLoopInMode + 292
8 HIToolbox 0x7ff819a39d4e ReceiveNextEventCommon + 657
9 HIToolbox 0x7ff819a39aa8 _BlockUntilNextEventMatchingListInModeWithFilter + 64
10 AppKit 0x7ff81304bd08 _DPSNextEvent + 858
11 AppKit 0x7ff81304abb2 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1214
12 AppKit 0x7ff81303d227 -[NSApplication run] + 586
13 Remote Utilities Viewer 0x10d763f54 QCocoaEventDispatcher::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 2132
14 Remote Utilities Viewer 0x10e511bd6 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 502
15 Remote Utilities Viewer 0x10e514d83 QCoreApplication::exec() + 131
16 Remote Utilities Viewer 0x10d6498ba main + 490
17 dyld 0x7ff80fb79418 start + 1896
Thread 1:: Qt bearer thread
0 libsystem_kernel.dylib 0x7ff80fe9c242 poll + 10
1 Remote Utilities Viewer 0x10e552033 qt_safe_poll(pollfd*, unsigned int, timespec const*) + 211
2 Remote Utilities Viewer 0x10e5534ef QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 815
3 Remote Utilities Viewer 0x10e511bd6 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 502
4 Remote Utilities Viewer 0x10e3be5fb QThread::exec() + 139
5 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
6 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 2:: QNetworkAccessManager thread
0 libsystem_kernel.dylib 0x7ff80fe9c242 poll + 10
1 Remote Utilities Viewer 0x10e551fad qt_safe_poll(pollfd*, unsigned int, timespec const*) + 77
2 Remote Utilities Viewer 0x10e5534ef QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 815
3 Remote Utilities Viewer 0x10e511bd6 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 502
4 Remote Utilities Viewer 0x10e3be5fb QThread::exec() + 139
5 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
6 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
7 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 3:: com.apple.NSEventThread
0 libsystem_kernel.dylib 0x7ff80fe95552 mach_msg2_trap + 10
1 libsystem_kernel.dylib 0x7ff80fea36cd mach_msg2_internal + 78
2 libsystem_kernel.dylib 0x7ff80fe9c584 mach_msg_overwrite + 692
3 libsystem_kernel.dylib 0x7ff80fe9583a mach_msg + 19
4 CoreFoundation 0x7ff80ffaffdf __CFRunLoopServiceMachPort + 145
5 CoreFoundation 0x7ff80ffaea60 __CFRunLoopRun + 1365
6 CoreFoundation 0x7ff80ffadea1 CFRunLoopRunSpecific + 560
7 AppKit 0x7ff8131abf55 _NSEventThread + 132
8 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
9 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 4:: TRenderThread
0 libsystem_kernel.dylib 0x7ff80fe97f5e __semwait_signal + 10
1 libsystem_c.dylib 0x7ff80fd8a585 nanosleep + 196
2 Remote Utilities Viewer 0x10e551a9b qt_nanosleep(timespec) + 43
3 Remote Utilities Viewer 0x10d65c2e2 TRenderThread::run() + 1314
4 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
5 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 5:: TTCPSocket
0 libsystem_kernel.dylib 0x7ff80fe9c242 poll + 10
1 Remote Utilities Viewer 0x10e551fad qt_safe_poll(pollfd*, unsigned int, timespec const*) + 77
2 Remote Utilities Viewer 0x10e5534ef QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 815
3 Remote Utilities Viewer 0x10e511bd6 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 502
4 Remote Utilities Viewer 0x10e3be5fb QThread::exec() + 139
5 Remote Utilities Viewer 0x10d6015d0 TTCPSocket::run() + 896
6 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
7 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
8 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 6:: TRenderInputThread
0 libsystem_kernel.dylib 0x7ff80fe9808e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff80fed4758 _pthread_cond_wait + 1242
2 Remote Utilities Viewer 0x10e3c5c9c QWaitConditionPrivate::wait_relative(QDeadlineTimer) + 300
3 Remote Utilities Viewer 0x10e3c5ade QWaitConditionPrivate::wait(QDeadlineTimer) + 94
4 Remote Utilities Viewer 0x10e3c5a33 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 83
5 Remote Utilities Viewer 0x10e3c2b00 QSemaphore::tryAcquire(int, int) + 144
6 Remote Utilities Viewer 0x10d5e5691 TMySocketBase::readData(long long, QByteArray&) + 321
7 Remote Utilities Viewer 0x10d5e57da TMySocketBase::readInt32(int&, bool) + 42
8 Remote Utilities Viewer 0x10d65cde8 TRenderInputThread::run() + 136
9 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
10 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
11 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 7:: TRenderOutputThread
0 libsystem_kernel.dylib 0x7ff80fe97f5e __semwait_signal + 10
1 libsystem_c.dylib 0x7ff80fd8a585 nanosleep + 196
2 Remote Utilities Viewer 0x10e551a9b qt_nanosleep(timespec) + 43
3 Remote Utilities Viewer 0x10d65e112 TRenderOutputThread::run() + 2162
4 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
5 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
6 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 8:
0 libsystem_pthread.dylib 0x7ff80fecfbb0 start_wqthread + 0
Thread 9 Crashed:: TCommandProcessorThread
0 Remote Utilities Viewer 0x10d5e5ab8 TMySocketBase::writeInt32(int, bool) + 72
1 Remote Utilities Viewer 0x10d61b19b TCommandProcessorThread::run() + 363
2 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
3 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
4 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 10:: Thread (pooled)
0 libsystem_kernel.dylib 0x7ff80fe9808e __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x7ff80fed4758 _pthread_cond_wait + 1242
2 Remote Utilities Viewer 0x10e3c5c9c QWaitConditionPrivate::wait_relative(QDeadlineTimer) + 300
3 Remote Utilities Viewer 0x10e3c5ade QWaitConditionPrivate::wait(QDeadlineTimer) + 94
4 Remote Utilities Viewer 0x10e3c5a33 QWaitCondition::wait(QMutex*, QDeadlineTimer) + 83
5 Remote Utilities Viewer 0x10e3c2f2d QThreadPoolThread::run() + 973
6 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
7 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
8 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 11:: TTCPSocket
0 libsystem_kernel.dylib 0x7ff80fe9c242 poll + 10
1 Remote Utilities Viewer 0x10e551fad qt_safe_poll(pollfd*, unsigned int, timespec const*) + 77
2 Remote Utilities Viewer 0x10e5534ef QEventDispatcherUNIX::processEvents(QFlags<QEventLoop::ProcessEventsFlag>) + 815
3 Remote Utilities Viewer 0x10e511bd6 QEventLoop::exec(QFlags<QEventLoop::ProcessEventsFlag>) + 502
4 Remote Utilities Viewer 0x10e3be5fb QThread::exec() + 139
5 Remote Utilities Viewer 0x10d6015d0 TTCPSocket::run() + 896
6 Remote Utilities Viewer 0x10e3bf1e3 QThreadPrivate::start(void*) + 275
7 libsystem_pthread.dylib 0x7ff80fed41d3 _pthread_start + 125
8 libsystem_pthread.dylib 0x7ff80fecfbd3 thread_start + 15
Thread 9 crashed with X86 Thread State (64-bit):
rax: 0x0000e9cbe9532ec0 rbx: 0x0000600000fe2ec0 rcx: 0x0000000000000002 rdx: 0x0000000000000000
rdi: 0x0000600000fe2ec0 rsi: 0x0000700004e30ed0 rbp: 0x0000700004e30ee0 rsp: 0x0000700004e30ec0
r8: 0x0000000000000004 r9: 0x0000600003aea2e0 r10: 0x0000000000000020 r11: 0xffffeffffea583f4
r12: 0x0000000000fe2e01 r13: 0x00000000000111e8 r14: 0x0000600000fe2ec0 r15: 0x00007fc9dcf2ecb0
rip: 0x000000010d5e5ab8 rfl: 0x0000000000010202 cr2: 0x0000000000000000
Logical CPU: 6
Error Code: 0x00000000
Trap Number: 13
Thread 9 instruction stream:
00 00 00 31 c9 45 31 c0-e8 6b 51 f3 00 b0 01 e9 ...1.E1..kQ.....
27 ff ff ff 0f 1f 40 00-55 48 89 e5 53 48 83 ec '.....@.UH..SH..
18 48 89 fb 89 f0 0f c8-85 d2 0f 44 c6 89 45 e4 .H.........D..E.
48 8d 7d e8 48 8d 75 e4-ba 04 00 00 00 e8 76 0d H.}.H.u.......v.
e3 00 48 8b 45 e8 48 89-45 f0 8b 08 ff c1 83 f9 ..H.E.H.E.......
02 72 03 f0 ff 00 48 8b-03 48 8d 75 f0 48 89 df .r....H..H.u.H..
[ff]90 a8 00 00 00 89 c3-48 8b 7d f0 8b 07 83 f8 ........H.}..... <==
ff 74 1c 85 c0 74 09 f0-ff 0f 75 13 48 8b 7d f0 .t...t....u.H.}.
be 01 00 00 00 ba 08 00-00 00 e8 69 05 de 00 48 ...........i...H
8b 7d e8 8b 07 83 f8 ff-74 1c 85 c0 74 09 f0 ff .}......t...t...
0f 75 13 48 8b 7d e8 be-01 00 00 00 ba 08 00 00 .u.H.}..........
00 e8 42 05 de 00 89 d8-48 83 c4 18 5b 5d c3 48 ..B.....H...[].H
Binary Images:
0x10d5c2000 - 0x10eab3fff com.remoteutilities.Remote-Utilities-Viewer (*) <ac5e89d6-a643-3041-8d47-152e8748eb6a> /Applications/Remote Utilities Viewer.app/Contents/MacOS/Remote Utilities Viewer
0x11366b000 - 0x11367afff libobjc-trampolines.dylib (*) <36a3bfbf-d3b0-3617-bc40-e0d8a668d1fe> /usr/lib/libobjc-trampolines.dylib
0x7ff80fe94000 - 0x7ff80fecdfff libsystem_kernel.dylib (*) <91f164d1-a55f-34cf-b2a4-bd515a4994d1> /usr/lib/system/libsystem_kernel.dylib
0x7ff80ff33000 - 0x7ff8103cffef com.apple.CoreFoundation (6.9) <7b6e03ad-3416-38a7-838c-36f8bfdc347d> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x7ff819a0b000 - 0x7ff819d02ff9 com.apple.HIToolbox (2.1.1) <a798e4be-2bf2-35dc-9d38-1d4521cf926e> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x7ff81300e000 - 0x7ff814016fff com.apple.AppKit (6.9) <de04edf4-6f62-37d2-8258-699813e39616> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x7ff80fb73000 - 0x7ff80fc0b3af dyld (*) <a2d7bce4-9fd8-3758-a856-5a7881819275> /usr/lib/dyld
0x7ff80fece000 - 0x7ff80fed9fff libsystem_pthread.dylib (*) <51a43b06-feb4-3836-9e4f-21b69bb13726> /usr/lib/system/libsystem_pthread.dylib
0x7ff80fd7b000 - 0x7ff80fe02ff7 libsystem_c.dylib (*) <77738df4-82b8-3690-937e-cc1d4981a630> /usr/lib/system/libsystem_c.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
VM Region Summary:
ReadOnly portion of Libraries: Total=452.6M resident=0K(0%) swapped_out_or_unallocated=452.6M(100%)
Writable regions: Total=655.9M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=655.9M(100%)
VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Accelerate framework 128K 1
Activity Tracing 256K 1
CG backing stores 2528K 4
CG image 72K 5
ColorSync 260K 29
CoreAnimation 84K 9
CoreGraphics 12K 2
CoreUI image data 1224K 9
Foundation 16K 1
Kernel Alloc Once 8K 1
MALLOC 255.1M 69
MALLOC guard page 32K 8
MALLOC_NANO (reserved) 384.0M 1 reserved VM address space (unallocated)
STACK GUARD 56.0M 12
Stack 13.6M 12
VM_ALLOCATE 64K 14
__CTF 824 1
__DATA 18.9M 336
__DATA_CONST 14.5M 202
__DATA_DIRTY 657K 111
__FONT_DATA 2352 1
__LINKEDIT 175.8M 4
__OBJC_RO 66.3M 1
__OBJC_RW 2013K 2
__TEXT 276.7M 358
dyld private memory 260K 2
mapped file 184.0M 29
shared memory 1308K 21
=========== ======= =======
TOTAL 1.4G 1246
TOTAL, minus reserved VM space 1.0G 1246
-----------
Full Report
-----------
{"app_name":"Remote Utilities Viewer","timestamp":"2025-03-16 18:27:08.00 -0400","app_version":"","slice_uuid":"ac5e89d6-a643-3041-8d47-152e8748eb6a","build_version":"","platform":1,"bundleID":"com.remoteutilities.Remote-Utilities-Viewer","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"macOS 13.7.2 (22H313)","roots_installed":0,"name":"Remote Utilities Viewer","incident_id":"F2DFDEED-E2C2-4BF0-B35C-F62279A7769B"}
{
"uptime" : 340000,
"procRole" : "Background",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "MacBookPro14,3",
"coalitionID" : 1444,
"osVersion" : {
"train" : "macOS 13.7.2",
"build" : "22H313",
"releaseType" : "User"
},
"captureTime" : "2025-03-16 18:27:08.1185 -0400",
"incident" : "F2DFDEED-E2C2-4BF0-B35C-F62279A7769B",
"pid" : 59879,
"cpuType" : "X86-64",
"roots_installed" : 0,
"bug_type" : "309",
"procLaunch" : "2025-03-16 18:16:16.0646 -0400",
"procStartAbsTime" : 342176423488332,
"procExitAbsTime" : 342828498112687,
"procName" : "Remote Utilities Viewer",
"procPath" : "\/Applications\/Remote Utilities Viewer.app\/Contents\/MacOS\/Remote Utilities Viewer",
"bundleInfo" : {"CFBundleIdentifier":"com.remoteutilities.Remote-Utilities-Viewer"},
"storeInfo" : {"deviceIdentifierForVendor":"F4168252-705F-57E7-98B9-CD73E85FACEE","thirdParty":true},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.remoteutilities.Remote-Utilities-Viewer",
"crashReporterKey" : "820A3729-9D7F-FEE2-885D-D706E0D86ABC",
"codeSigningID" : "com.remoteutilities.Remote-Utilities-Viewer",
"codeSigningTeamID" : "9AQ436APS4",
"codeSigningFlags" : 570503953,
"codeSigningValidationCategory" : 6,
"codeSigningTrustLevel" : 0,
"wakeTime" : 2106,
"bridgeVersion" : {"build":"14Y910","train":"3.0"},
"sleepWakeUUID" : "C3E6CCB0-FF47-4149-802A-6ED096E61E4C",
"sip" : "enabled",
"vmRegionInfo" : "0 is not in any region. Bytes before following region: 4519108608\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 10d5c2000-10eab4000 [ 20.9M] r-x\/r-x SM=COW ...lities Viewer",
"exception" : {"codes":"0x000000000000000d, 0x0000000000000000","rawCodes":[13,0],"type":"EXC_BAD_ACCESS","signal":"SIGSEGV","subtype":"UNKNOWN_0xD at 0x0000000000000000"},
"termination" : {"flags":0,"code":11,"namespace":"SIGNAL","indicator":"Segmentation fault: 11","byProc":"exc handler","byPid":59879},
"vmregioninfo" : "0 is not in any region. Bytes before following region: 4519108608\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n UNUSED SPACE AT START\n---> \n __TEXT 10d5c2000-10eab4000 [ 20.9M] r-x\/r-x SM=COW ...lities Viewer",
"extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0},
"faultingThread" : 9,
"threads" : [{"id":4129182,"queue":"com.apple.main-thread","frames":[{"imageOffset":5458,"symbol":"mach_msg2_trap","symbolLocation":10,"imageIndex":2},{"imageOffset":63181,"symbol":"mach_msg2_internal","symbolLocation":78,"imageIndex":2},{"imageOffset":34180,"symbol":"mach_msg_overwrite","symbolLocation":692,"imageIndex":2},{"imageOffset":6202,"symbol":"mach_msg","symbolLocation":19,"imageIndex":2},{"imageOffset":511967,"symbol":"__CFRunLoopServiceMachPort","symbolLocation":145,"imageIndex":3},{"imageOffset":506464,"symbol":"__CFRunLoopRun","symbolLocation":1365,"imageIndex":3},{"imageOffset":503457,"symbol":"CFRunLoopRunSpecific","symbolLocation":560,"imageIndex":3},{"imageOffset":192317,"symbol":"RunCurrentEventLoopInMode","symbolLocation":292,"imageIndex":4},{"imageOffset":191822,"symbol":"ReceiveNextEventCommon","symbolLocation":657,"imageIndex":4},{"imageOffset":191144,"symbol":"_BlockUntilNextEventMatchingListInModeWithFilter","symbolLocation":64,"imageIndex":4},{"imageOffset":253192,"symbol":"_DPSNextEvent","symbolLocation":858,"imageIndex":5},{"imageOffset":248754,"symbol":"-[NSApplication(NSEvent) 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