Terry Crawford's community posts


[Resolved] Windows Security Thinks 7.6.1.0 has a trojan

Terry Crawford, User (Posts: 5)
Oct 23, 2024 8:15:58 pm EDT
Support level: Free or trial
I also received the following from Norton:

Status of request Id c15e7cc9-14fd-4315-a2f0-53fbfa9244e9 has been updated to closed with the following details: Detection was removed.

[Resolved] Windows Security Thinks 7.6.1.0 has a trojan

Terry Crawford, User (Posts: 5)
Oct 19, 2024 9:54:32 am EDT
Support level: Free or trial

Conrad Sallian wrote:

Hi Terry,

Thank you for the screenshots. We've sent a FP report. We encourage you to send it as well. Norton has a very simple and user-friendly process of submitting an FP:

Submit FP to Norton

I have successfully submitted the request.  Here is the Norton tracking id:
c15e7cc9-14fd-4315-a2f0-53fbfa9244e9

[Resolved] Windows Security Thinks 7.6.1.0 has a trojan

Terry Crawford, User (Posts: 5)
Oct 18, 2024 7:38:57 pm EDT
Support level: Free or trial

Conrad Sallian wrote:

Terry Crawford wrote:

Norton is also blocking 7.6.1.0 and 7.6.2.0.  Really need to get this fixed.

Hello Terry,

Have you tried sending a false positive report to Norton so that they fix their mistake?

I keep getting errors trying to submit it.  I will keep trying, but here is what Norton 360 reports.

[Resolved] Windows Security Thinks 7.6.1.0 has a trojan

Terry Crawford, User (Posts: 5)
Oct 17, 2024 11:09:29 pm EDT
Support level: Free or trial

Conrad Sallian wrote:

Terry Crawford wrote:

Norton is also blocking 7.6.1.0 and 7.6.2.0.  Really need to get this fixed.

Hello Terry,

Have you tried sending a false positive report to Norton so that they fix their mistake?

Not yet.  What assurance can you provide that your latest builds are not infected?

[Resolved] Windows Security Thinks 7.6.1.0 has a trojan

Terry Crawford, User (Posts: 5)
Oct 17, 2024 9:35:18 am EDT
Support level: Free or trial
Norton is also blocking 7.6.1.0 and 7.6.2.0.  Really need to get this fixed.