Di Va's community posts
Host showing as offline even though the host computer is running
Support level: Free or trial
I work from home and use Remote Utilities to access the computer at my workplace. However, I'm encountering the following issue:
The connection drops after about 10-15 minutes of working, and the host computer shows as "offline" in Remote Utilities. I’ve checked the host computer, and everything seems to be fine on that end – it stays online.
As soon as I switch my laptop’s internet connection to a hotspot from my phone, the host reappears as online in Remote Utilities. However, when I reconnect to my Wi-Fi, Remote Utilities shows the host computer as offline again, even though my Wi-Fi works normally, and I can access other internet services without any issues.
This issue only occurs when using Wi-Fi. Everything works perfectly when using mobile data through the hotspot.
The connection drops after about 10-15 minutes of working, and the host computer shows as "offline" in Remote Utilities. I’ve checked the host computer, and everything seems to be fine on that end – it stays online.
As soon as I switch my laptop’s internet connection to a hotspot from my phone, the host reappears as online in Remote Utilities. However, when I reconnect to my Wi-Fi, Remote Utilities shows the host computer as offline again, even though my Wi-Fi works normally, and I can access other internet services without any issues.
This issue only occurs when using Wi-Fi. Everything works perfectly when using mobile data through the hotspot.