Jonathan Jonner's community posts


Unwanted disconnection

Jonathan Jonner, User (Posts: 4)
Aug 30, 2024 4:42:24 am EDT
Support level: Free or trial
Hello,
I've tested the Host and the Viewer with a colleague. Now the person is disconnected every 2min.
Attached is a capture of the Host Logs:

Unwanted disconnection

Jonathan Jonner, User (Posts: 4)
Aug 23, 2024 2:03:49 am EDT
Support level: Free or trial
Hello Pauline,
I'll send you this as soon as I have the log file from the Server

Best Regard

Unwanted disconnection

Jonathan Jonner, User (Posts: 4)
Aug 22, 2024 2:01:24 am EDT
Support level: Free or trial
Hello Pauline,
We have our own server for Remote Utilities. But this only impacts 3 employees, and we have several dozen users using Remote Utilities.
I'll send you this as soon as I have the log file.

Best Regard

Unwanted disconnection

Jonathan Jonner, User (Posts: 4)
Aug 21, 2024 8:21:55 am EDT
Support level: Free or trial
Hello,
We use Remote Utilities in our company. Some users get disconnected several times a day while working. In the log files, nothing special is indicated. We use version 7.2.2.0 for the Host and Viewer.
Do you have any ideas on how to solve this problem?