Michael McLeod's community posts
MSI Configurator feature request: send to URL not SMTP
Michael McLeod,
User (Posts: 1)
May 14, 2024 11:15:34 pm EDT
Support level: Pro
This.
We're trialling Remote Utilities right now, and I can confirm that the single most difficult part of the process is getting a customer to download the one-click installer. Once they do that, getting their internet-id into our address book is the only thing stopping us. Having to retrieve an email from a shared email account that can be compromised if someone decompiles the one-click installer is more than a little problematic.
If there were a more simple/automated way of getting the new hosts into our address book, it would save our technicians a lot of work, and it would also help us avoid the dangers of a potentially exposed email address on our SMTP server. Given that our techs are sharing an address book, having it centrally stored on our RU Server, and updated automatically when someone uses the one-click installer seems an easy solution. You could even introduce the concept of 'pending' address book entries so that our techs can move them to valid groups when they use them for the first time.
I note that the original request was made 3 years ago. Has there been no traction on this challenge in that time?
We're trialling Remote Utilities right now, and I can confirm that the single most difficult part of the process is getting a customer to download the one-click installer. Once they do that, getting their internet-id into our address book is the only thing stopping us. Having to retrieve an email from a shared email account that can be compromised if someone decompiles the one-click installer is more than a little problematic.
If there were a more simple/automated way of getting the new hosts into our address book, it would save our technicians a lot of work, and it would also help us avoid the dangers of a potentially exposed email address on our SMTP server. Given that our techs are sharing an address book, having it centrally stored on our RU Server, and updated automatically when someone uses the one-click installer seems an easy solution. You could even introduce the concept of 'pending' address book entries so that our techs can move them to valid groups when they use them for the first time.
I note that the original request was made 3 years ago. Has there been no traction on this challenge in that time?