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Restart Agent as Administrator - what does it look like when it works?
- The colleague running Agent is not an admin.
- I select the restart option and enter my credentials.
- As far as I can see, nothing happens.
Thank you for your message.
Could you please clarify the following:
1. Do you select anything for the Domain option in the "Restart Agent as..." window?
2. Does anything happen on the physical remote machine when you restart Agent via the feature? For example, does your colleague see a UAC prompt?
3. Are you able to log in on the remote machine itself using your Windows user credentials that you use for the "Restart Agent as..." window?
Looking forward to your reply.
- Would it be possible to get a doc page that shows exactly what it looks like (on both sides) when the restart Agent feature is used?
- Does either side generate logs that I can refer to in troubleshooting? Is there a logging switch?
Having said that...
Excellent question! This is an area of confusion for me. We are using Microsoft 365 and Azure AD, so it's not clear whether the correct way to enter the information is1. Do you select anything for the Domain option in the "Restart Agent as..." window?
domain: mycompany user: chrisor if it should be
domain: azuread user: chris@mycompanyor else
domain: mycompany.microsoftonline.com user: chris. Have you tested this with cloud only (non-Hybrid) M365 environments?
Colleague reports seeing nothing.2. Does anything happen on the physical remote machine when you restart Agent via the feature? For example, does your colleague see a UAC prompt?
By rights, yes. I'm using my admin account, which can log into every machine in our tenant. But I don't have physical access to test this personally.3. Are you able to log in on the remote machine itself using your Windows user credentials that you use for the "Restart Agent as..." window?
Thanks again for your help!
Sure, we actually already have a separate Documentation page dedicated to this feature here. This page pretty much describes the whole process since after you enter the proper credentials, Agent is just restarted with elevated rights the same way as if you restart it manually.Would it be possible to get a doc page that shows exactly what it looks like (on both sides) when the restart Agent feature is used?
Yes, all our modules generate log files. The Host logs and Agent logs are always enabled automatically and you can also enable the logging for Viewer following this guide.Does either side generate logs that I can refer to in troubleshooting? Is there a logging switch?
Could you please clarify if there's anything in the dropdown menu when you click on the "Domain" field? Have you tried entering any of the options, for example, "mycompany.microsoftonline.com"? You can also take screenshots of your "Restart Agent as..." window with all the information filled in and send it to us - you can blur/hide any sensitive info and/or send it to us to support@remoteutilities.com.This is an area of confusion for me. We are using Microsoft 365 and Azure AD, so it's not clear whether the correct way to enter the information is
Looking forward to your reply.
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