Thank you for your message.
The issue might be caused by a slow internet connection, as the overall connection speed and performance are only as good as the slowest network segment between Viewer and Host. I have just tried connecting from mobile Viewer on the iOS device to the Host machine with the Color Depth settings set to different values - every value works perfectly fine on a good internet connection.
Could you please let me know if you use the Internet-ID connection method
or Direct connection
If you already use Direct connection, please try enabling the Use legacy capture mode
feature and see if it helps to resolve the issue. To enable the feature please do the following:
1. Right-click the Host icon in the system tray and select Settings for Host
2. Navigate to the Other
tab and enable the Use legacy capture mode
3. Right-click on the Host icon and select Restart Host
or simply restart the Host PC.
Looking forward to your reply.