I was thinking maybe it would be useful for a better and faster remote assistance, to include a rapid callback connect button in the Agent window.
Something like this:
(quick Paint edition)
Maybe even could popup a little window that allows you to modify the text message..
That way people could just open the agent, and click on my connection and i would be assisting them just like that.
What do you think? I mean, its just the same windows and options that already exist, just all together in a new menu, it should be easy to do right?
I hope you can do it :D