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unable to create IP white list
Links used in this discussion
Links used in this discussion
https://www.remoteutilities.com/support/kb/what-is-a-direct-connection/
https://www.remoteutilities.com/support/kb/what-is-an-internet-id-connection/
Douglas Kuo
, User (Posts:
4
)
Jun 30, 2018 8:33:28 am EDT
Support level:
Free or trial
I tried to allow a block of IPs to allow connection from on Client but viewer (IP within range) won't connect.
I tried the other way using black list. Same result no connection.
The only possible way to connect is to leave no IP on black \ white list.
How do fix this problem?
Thanks!
Conrad
, Support (Posts:
3068
)
Jul 02, 2018 8:13:21 am EDT
Hello Douglas,
Thank you for your message.
Are you connecting using
direct connection
or
Internet-ID connection
?
Douglas Kuo
, User (Posts:
4
)
Jul 02, 2018 8:22:55 am EDT
Support level:
Free or trial
Hi,
We are still evaluating RU. I am using direct connection. One PC to another PC within same office building but different IP network.
Conrad
, Support (Posts:
3068
)
Jul 02, 2018 8:34:25 am EDT
Hi,
If it's a different network (subnet) then you should whitelist the IP address of the router in between , not the Viewer's. I assume that your router forwards packets between two local subnets in this scenario.
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