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Internet ID connections to Hosted server not working

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Eddy Toyota, User (Posts: 1)

Mar 28, 2018 3:14:21 pm EDT

Support level: Free or trial
From the viewer, internet ID connections are attempting to connect or update via id.remoteutilities.com:5655. I have a hosted server with relay and host on non-standard port but they are consistent from host to relay to viewer. I have updated my viewer internet ID connection to point to the hosted server and updated the network(hosts).

Event Log

28-03-2018__14:13:47__617 Connection #795146. Connection to "TOSAD176914". Mode: <Authorization>. Connecting...
28-03-2018__14:13:47__617 Connection #795146. Direct connection to TOSAD176914 (TOSAD176914.mydomain.local:5655).
28-03-2018__14:13:47__619 CheckID Connection. Connecting...: "id.remoteutilities.com:5655".
28-03-2018__14:13:47__745 CheckID Connection. Connected...: "id.remoteutilities.com:5655".
28-03-2018__14:13:47__823 CheckID Connection. Request MsgTransportThread.Send. Host: "id.remoteutilities.com:5655".
28-03-2018__14:13:49__023 CheckID Connection. After process message. Host "id.remoteutilities.com:5655". MsgCode: 10
28-03-2018__14:13:49__223 CheckID Connection. Exit: "id.remoteutilities.com:5655".
28-03-2018__14:13:57__618 Connection #795146 Error. Name: "TOSAD176914", host: "TOSAD176914.mydomain.local:5655". Exception class: "EIdConnectTimeout". Message: "Connect timed out.".
28-03-2018__14:13:57__618 Connection #795146. Connection to "TOSAD176914" failed. Mode: <Authorization>.
28-03-2018__14:13:57__620 Context #795146 removed. Mode: <Authorization>.
Edited:Eddy Toyota - Mar 28, 2018 3:15:47 pm EDT

Conrad, Administrator (Posts: 2548)

Mar 29, 2018 4:45:31 am EDT

Hello Eddy,

Thank you for your message.

Please, check this Internet-ID connection troubleshooting guide.

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