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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Drag and drop sometimes does not work

Alexandre Vikol, User (Posts: 11)

Aug 10, 2017 5:19:34 am EDT

Hello,

I have installed the viewer on windows 10 and when I try and drag and drop to a windows server 2016 host the drag and drop sometimes work and sometimes not.

Even when it works I have to wait a few seconds for the mouse cursor to change.

It's not really important because there is a file transfer mode or we can use RDP but it would save us some time if we could copy and paste or drag and drop.

Conrad, Support (Posts: 2423)

Aug 10, 2017 7:51:19 am EDT

Hello Alexandre,

Thank you for your post.

Even when it works I have to wait a few seconds for the mouse cursor to change.

This is how it is supposed to work. You should allow the program 1-3 seconds before it receives a response from the Host and finish the operation. Performance usually depends on the kind of connection used - on a LAN it should be faster that when using the Internet-ID.

Hope that helps.

Alexandre Vikol, User (Posts: 11)

Aug 10, 2017 8:00:56 am EDT

I don't mind waiting a few seconds but it only works like 1 in 5 times. So drag and drop a 10 KB file this way takes 1 minute because you have to retry 5 times.

It's not an urgent issue for us but it would be nice in the future if it worked 100%.

Conrad, Support (Posts: 2423)

Aug 10, 2017 11:48:53 am EDT

Hello Alexandre,

but it only works like 1 in 5 times.

Is this happening in exactly the same conditions each time? For example, you drag a file from remote desktop to the local desktop, and it sometimes works and sometimes doesn't.

Or do you try different files and different locations each time?

Alexandre Vikol, User (Posts: 11)

Aug 11, 2017 2:14:49 am EDT

Yes in the exact same condition. Drag and drop the same file from local user desktop to remote user desktop. It worked only after 5 tries. I also tried with another file that I never manager to drag and drop successfully because I gave up after 10 retries.

Conrad, Support (Posts: 2423)

Aug 14, 2017 11:30:18 am EDT

Hi Alexandre,

It is hard to figure out exactly what might be causing this behavior. I can only say that our team is going to revamp the code related to dragging and dropping and make it more robust and feature-rich.

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