Alexandre Vikol's community posts

Sync RDP settings across multiple viewers

Alexandre Vikol, User (Posts: 11)

Aug 15, 2017 3:46:58 am EDT

Hello Conrad,

And yet, in the RU viewer, when you open an host properties, there is a section called "logon settings" in RDP tab.

Since you enter the login information into RU Viewer GUI, can't it be synced ?

Drag and drop sometimes does not work

Alexandre Vikol, User (Posts: 11)

Aug 11, 2017 2:14:49 am EDT

Support level: Free or trial

Yes in the exact same condition. Drag and drop the same file from local user desktop to remote user desktop. It worked only after 5 tries. I also tried with another file that I never manager to drag and drop successfully because I gave up after 10 retries.

Drag and drop sometimes does not work

Alexandre Vikol, User (Posts: 11)

Aug 10, 2017 8:00:56 am EDT

Support level: Free or trial

I don't mind waiting a few seconds but it only works like 1 in 5 times. So drag and drop a 10 KB file this way takes 1 minute because you have to retry 5 times.

It's not an urgent issue for us but it would be nice in the future if it worked 100%.

Drag and drop sometimes does not work

Alexandre Vikol, User (Posts: 11)

Aug 10, 2017 5:19:34 am EDT

Support level: Free or trial

Hello,

I have installed the viewer on windows 10 and when I try and drag and drop to a windows server 2016 host the drag and drop sometimes work and sometimes not.

Even when it works I have to wait a few seconds for the mouse cursor to change.

It's not really important because there is a file transfer mode or we can use RDP but it would save us some time if we could copy and paste or drag and drop.

seperate Ports for Viewer and Hosts

Alexandre Vikol, User (Posts: 11)

Aug 10, 2017 2:20:41 am EDT

Support level: Free or trial

Thanks for the information.

seperate Ports for Viewer and Hosts

Alexandre Vikol, User (Posts: 11)

Aug 09, 2017 4:46:06 am EDT

Support level: Free or trial

I would love this feature too. But since 2-4 weeks is passed, I hope this feature is still worked on. Any approximative date when the feature will be released ? Thanks.

Intermittent connections

Alexandre Vikol, User (Posts: 11)

Aug 09, 2017 2:22:45 am EDT

Support level: Free or trial

It's not DNS
There's no way it's DNS
It was DNS

Using an ip instead of a domain seems to have fixed the issue of intermittent connection.
We will now investigate exactly what is wrong with our DNS.

Thank you for the support.

Intermittent connections

Alexandre Vikol, User (Posts: 11)

Aug 08, 2017 8:27:56 am EDT

Support level: Free or trial

Hello Conrad,

I will try with other ports.

Intermittent connections

Alexandre Vikol, User (Posts: 11)

Aug 08, 2017 4:50:08 am EDT

Support level: Free or trial

I've checked ports with TCPView on server and host and nothing else that Remote utilities is setup to use port 443.

Intermittent connections

Alexandre Vikol, User (Posts: 11)

Aug 08, 2017 4:26:40 am EDT

Support level: Free or trial

Hello Conrad,

I've sent you the host logs via PM.

We couldn't connect around from 8 am to 8:30 am this morning.

I will look into port conflict.

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