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Computer changes to Logged Off

Scott Carter, User (Posts: 4)

Feb 16, 2017 1:44:34 pm EST

I have three computers at home - two laptops running Windows 10, and a desktop running Windows 7. All are running version 6.3.0.6 of the viewer.  I am trying to connect to my Windows 7 computer at work, running 6.3.0.6 host.

I can successfully connect to my work computer from my Windows 7 computer, but neither of the Windows 10 computers will connect.  When you click logon, or any other choice from the Windows 10 computers, the icon says "Logging on..." for a few seconds, and then goes to "Logged Off."  I cannot see any differences in the settings between the computers.  The Windows 7 computer has no problem connecting to my work computer.

How do I troubleshoot this to find out what is going on?

Thanks for any help.

Conrad, Administrator (Posts: 1921)

Feb 16, 2017 5:58:59 pm EST

Hello Scott,

Thank you for your message.

Probably, this is about Windows update issue described here.

I highly recommend that you update to version 6.5.0.8. Both your Viewer and Hosts. Refer to this tutorial to update.

If you still have issues after the update, let me know.

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Scott Carter, User (Posts: 4)

Feb 17, 2017 10:03:30 am EST

Thanks so much for your quick reply.  This has fixed my issue!

I was under the assumption that when I open up the viewer and it says "Check for Updates?"(and I answer "yes") that I would always be using the latest version.  I will keep an eye on updates closer now, and make sure that I install them when needed.
Edited:Scott Carter - Feb 17, 2017 10:05:15 am EST

Conrad, Administrator (Posts: 1921)

Feb 17, 2017 10:25:07 am EST

Hi Scott,

You are welcome. Sorry about the message being a bit misleading. Actually, we are planning to improve the update process a bit in the upcoming release and make it more comprehensible.

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