Forums

Computer changes to Logged Off

Scott Carter, User (Posts: 4)

Feb 17, 2017 10:03:30 am EST

Thanks so much for your quick reply.  This has fixed my issue!

I was under the assumption that when I open up the viewer and it says "Check for Updates?"(and I answer "yes") that I would always be using the latest version.  I will keep an eye on updates closer now, and make sure that I install them when needed.
Edited:Scott Carter - Feb 17, 2017 10:05:15 am EST

Computer changes to Logged Off

Scott Carter, User (Posts: 4)

Feb 16, 2017 1:44:34 pm EST

I have three computers at home - two laptops running Windows 10, and a desktop running Windows 7. All are running version 6.3.0.6 of the viewer.  I am trying to connect to my Windows 7 computer at work, running 6.3.0.6 host.

I can successfully connect to my work computer from my Windows 7 computer, but neither of the Windows 10 computers will connect.  When you click logon, or any other choice from the Windows 10 computers, the icon says "Logging on..." for a few seconds, and then goes to "Logged Off."  I cannot see any differences in the settings between the computers.  The Windows 7 computer has no problem connecting to my work computer.

How do I troubleshoot this to find out what is going on?

Thanks for any help.

Cannot access computers after sharing address book
Says license limit has been reached

Scott Carter, User (Posts: 4)

Mar 23, 2016 3:49:36 pm EDT

Sorry, I did not realize you had answered this question (I thought I would get an email about it).

Shouldn't I be able to store 10 different addresses?  In other words, if I had ten computers, shouldn't I be able to store all ten addresses on all ten computers, or can I only store one address per computer, because that would make a total of ten addresses?

Cannot access computers after sharing address book
Says license limit has been reached

Scott Carter, User (Posts: 4)

Mar 15, 2016 10:59:18 am EDT

I set up my connections to share the address book using DropBox.  But now, one of my computers will not allow me access any other computers, stating that my license does not allow using my free key for more than 10 computers.  I currently have 9 computers in the list. This was working fine on all computers before I shared the address book. I have tried this on two different computers with the same results.  Is there something I am missing?

Removing the shared address book and using the general address book once again allows me to access.

Please help!

Thanks!