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Memory usage - Custom Server

Trevor Speering, User (Posts: 7)

Jan 11, 2017 10:51:48 pm EST

Hi Conrad

Just to let you know that there may be a memory leak or similar issue with Remote Utilities - Server v2.5.0.8

Running it on a Windows 2012 R2 Server and I noticed today that it was using approx 950MB of RAM (on a 4GB server), which caused the server to be near its limit.

I restarted the service and it used around 9MB. It's now using around 10.2MB after signing in and out a few times (goes up by a couple of hundred K each time and doesn't seem to release it).

If worse comes to worse, I'll just set the service to restart now and again.

Cheers!

Conrad, Administrator (Posts: 1559)

Jan 12, 2017 12:13:58 pm EST

Hello Trevor,

Thank you for the information. We'll test that out.

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Conrad, Administrator (Posts: 1559)

Jan 12, 2017 4:14:25 pm EST

Hi Trevor,

Could you clarify:

I restarted the service and it used around 9MB. It's now using around 10.2MB after signing in and out a few times (goes up by a couple of hundred K each time and doesn't seem to release it).

Do you use address book synchronization through this server?

Looking forward to your reply.

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Trevor Speering, User (Posts: 7)

Jan 12, 2017 4:57:25 pm EST

Yes

Conrad, Administrator (Posts: 1559)

Jan 13, 2017 9:06:22 am EST

Hello Trevor,

Sorry for not asking that earlier, but do you also use it as a relay one? And approximately how many idle and active Hosts you have on average?

I'm asking because we couldn't reproduce the problem even under stress testing. But nevertheless a memory leak , if any, needs to be investigated and your help may be needed.

Would you mind if I convert this thread to a support ticket?

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Trevor Speering, User (Posts: 7)

Jan 13, 2017 10:40:39 am EST

Sure, no problem.

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