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Printing issue on viewer

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David Brams, User (Posts: 6)

Jul 13, 2016 3:22:19 pm EDT

Support level: Free or trial

When I go to print as a Viewer, the screen says processing, but the new window with the page to print never shows up. The Remote Utilities Printer is installed. This only happens when I am opening up a document that is on the host computer - the printing works when I open up a document on the viewer computer.

Conrad, Support (Posts: 2979)

Jul 13, 2016 6:35:54 pm EDT

Hello David,

Please, close/exit the Viewer and run it "As administrator" . Let me know if that works.

David Brams, User (Posts: 6)

Jul 13, 2016 6:55:28 pm EDT

Support level: Free or trial

Not sure how to open viewer as administrator.

Conrad, Support (Posts: 2979)

Jul 13, 2016 8:25:02 pm EDT

Hello David,

You should right-click on the Viewer's shortcut on your desktop and select "Run as administrator" from the Windows context menu.

[img]https://www.remoteutilities.com/images/help/video-recording-3.png[/img]

David Brams, User (Posts: 6)

Jul 14, 2016 9:07:33 am EDT

Support level: Free or trial

Ran as administrator. Same problem. Can print pages that i open on my computer - but if I open a file on the host computer, when I go to print, it just says "processing", but never goes to the window that shows the page to print.

David Brams, User (Posts: 6)

Jul 15, 2016 6:31:40 am EDT

Support level: Free or trial

Please reply ... this is a serious problem for me.

Conrad, Support (Posts: 2979)

Jul 15, 2016 6:46:49 am EDT

Hi David,

Sorry for the late reply. Could you please check Settings for Host -> Security -> Advanced -> Modes tab and make sure that you have "Remote Printing" enabled there.

David Brams, User (Posts: 6)

Jul 15, 2016 7:00:21 am EDT

Support level: Free or trial

Remote printing is checked enabled. Again, I am able to print anything in my files, or off the internet. It is only a file that is stored on the host computer that is the problem.

Conrad, Support (Posts: 2979)

Jul 15, 2016 1:15:32 pm EDT

David,

One more question - what RU version do you have installed? Is it the latest 6.3.0.6 on both sides (Viewer and Host)?

David Brams, User (Posts: 6)

Jul 15, 2016 1:26:56 pm EDT

Support level: Free or trial

Both settings are 6.3.0.6 - viewer and host.

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