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No view on rotated screen

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Jared Thirsk, User (Posts: 1)

Aug 03, 2019 1:36:59 am EDT

Support level: Free or trial

It's 2019 and I'm trying this for the first time. I almost went searching for alternatives but then I got the idea to search these forums.

Turning on legacy mode allows me to use my landscape-mode laptop to connect to my desktop with 2 monitors in portrait mode.

It might help future users if legacy mode was default (though I assume it is legacy for a reason), or there was a rotate button in the GUI, that if nothing else had a popup that said "please reconnect with Legacy mode on in order to correct the rotation."

Pauline, Support (Posts: 2815)

Aug 05, 2019 1:37:58 pm EDT

Hello Jared,

Thank you for your suggestion.

I'm glad to hear that you have figured out the issue. I'll forward your suggestion to our team and we will see if it's possible to implement such an option.

Please let me know if you have more questions.

Carlos Thomas, User (Posts: 17)

Apr 27, 2022 9:47:21 pm EDT

Support level: Pro

Found this and it fixed my issue as well. Connected otherwise and changed the setting - then reconnected and it's good. Many thanks!

Pauline, Support (Posts: 2815)

Apr 28, 2022 9:25:19 am EDT

Hello Carlos,

I'm glad to hear it works for you now!

Please feel free to post another message if you have more questions or need our assistance.

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