Remote install with the same ID

Chris Robertson, User (Posts: 8)

Dec 02, 2014 10:56:15 am EST

Support level: Free or trial
I searched first, I attempted creating custom msi files with different options with no success.

The Scenereo is the customer runs/installs the rutserv and I remote install the file and keep the same network ID. When the remote install is complete (regardless of the options I selected with the custom msi) a new ID is created and I am disconnected and have to request the customer finds the new id and give reads it to me (or is emailed).
Can I not do this seamlessly where I can remote install the file and it keeps the same ID?

Conrad Sallian, Support (Posts: 2591)

Dec 02, 2014 11:30:19 am EST

Hi Chris,

There are couple of reasons why a new ID is generated:

1. You check "Generate new ID and send via email" option on step 3 of MSI configuration process. Don't do that if you don't want a new ID generated.

2. You leave "Keep remote Host's INternet ID settings" check box empty on Step 4. You should check that checkbox if you want to keep the ID of the Host you are upgrading.

3. Finally, on the last step when Host settings window appears at the end of the configuration process, do NOT generate the ID in the "Internet ID connection settings". Otherwise, if you do, it'll generate a fixed ID value that will be the same for each installation you use that output installer file for.

Hope that helps.

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