Community

RemoteUtilities hosted GMS servers down?

Links used in this discussion

Mike G, User (Posts: 41)

Aug 12, 2014 6:56:51 am EDT

Not able to connect to any host via your GMS. Test from 2 different locations in the UK. Down since 1000 GMT 12 August 2014...Any explanation ETA for fix?

Adam Drury, User (Posts: 1)

Aug 12, 2014 7:11:47 am EDT

Support level: Free or trial

Glad i'm not the only one. Spent most part of the morning trying to fix it as well..
Any ETA on when it will be back up?

Anton Kalugin, User (Posts: 209)

Aug 12, 2014 7:39:45 am EDT

Support level: Free or trial

Hello,

We are experiencing some problems with the GMS right now. Our engineers are already working on it.

Conrad Sallian, Support (Posts: 2934)

Aug 14, 2014 5:59:46 pm EDT

Just a small remark to clarify some terms for those who might read this topic later. We call "GMS" the self-hosted program that we offer. It is installed on the customer's premises and facilitates Internet ID connection without resorting to any third-party services.

Whereas the ID server in question is our company's server that we maintain. It's the default option for the Internet ID connection in Remote Utilities. We were doing some maintenance and update and it took longer than we initially planned (otherwise we would have notified everyone beforehand, of course). So again, sorry for any inconvenience.

Submit a reply

^* Website time zone: America/New_York (UTC -4)