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Active Directory Sync

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Support level: Pro
I recently had to reinstall RU on the server. Everything is working including active directory sync, but if there are any changes on active directory, RU is not updating to show the change. Any help would be appreciated. Thanks.
Hello Patrick,

Thank you for your message.

Just to clarify, does the AD Tree update if you manually click Refresh as shown in this guide?

Looking forward to your reply.
Support level: Pro
I didn't realize that the domain controller wasn't added. I added it, but it shows old computers that are no longer in active directory, or they are disabled and no longer in an OU. Can't I just sync the address book and not add the domain controller?
Hello Patrick,

Apologies for a somewhat misleading previous reply. If you already have your AD integrations with RU Server set up and running, you do not need to manually add and refresh the Domain controller or connections.
Regarding the syncing issue - could you please make sure sure that you have a sync schedule set up and enabled as described here (it’s the very last section)?

Looking forward to your reply.
Support level: Pro
Yes, the schedule is set. The only way I have been able to get it to sync is if I delete the address book and add it again. But any changes made after the initial setup it will not update.
Hello Patrick,

Thanks for the clarification.

I will forward the issue to our development team to see if they can provide any input on this.

I’ll get back to you with an update on this shortly.
Support level: Pro
Hey Patrick, which version of RU Server are you running if you don't mind me asking?
Is it the latest version 3.5.3.0?
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