Just recently mass deployed remote utilities to our facility and it has been working great, but for some reason a few hosts will not let me connect. I have to constantly run a repair on them or I will find at random points of the day I can connect to them. Their PC's do not differ from others on site (Regards to Anti-Virus, Firewall Settings, etc). This has me absolutely puzzled. Double clicking the computers in the Viewer gets me nowhere, does not even attempt the remote connection. Anyone else experiencing similar symptoms??
Could you please try to execute "ping %IP_of_your_dns_server%" and "ping %IP_of_your_problem_Host%" commands in the command line of your "Viewer" computer.
And "ping %IP_of_your_dns_server%" and "ping %IP_of_your_Viewer_computer%" from one of the problem Hosts.
That would really help us to determine the cause of the problem.
That is correct, I attempt to double click the host within the viewer and it does nothing, and no options (After righting clicking the host) work as well. I do not think it is a firewall and or anti-virus problem because all computers have the same software and hardware setup. I deployed the same MSI to everyone as well, so there are no variants out there.
I actually found the problem. I was poking at it enough to where I found the solution. I kept hanging onto the DNS question you posed. I attempted to change the FQDN to the individuals IP address and it worked. So I went back and removed our Domains suffix from the "Direct Connection" and just left the computer name and it worked. I do not know if this is a bug or not, but upon the deployment process the MSI configuration tool, it sets the Direct Connection as the FQDN computer name (computer1.contoso.com). So I guess the few that did work for me, I must of setup manually prior to the mass deployment. It looks like all of the computers I mass deployed the software out too all have the FQDN and I have to manually change it on each one. Can you confirm if this was a option I missed in the configuration tool or if this really is a bug? Thanks.