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Host screen goes black when Viewer Logs In

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Julie Crouch, User (Posts: 8)
Mar 14, 2024 9:38:21 am EDT
Support level: Free or trial
VIEWER is using V. 7.2.2.0 (70220) Windows 10
HOST #1 is using V. 7.2.2.0 (70220) Windows 10
When Viewer logs into Host #1 computer, Host #1's screen goes black (but Viewer is able to see and operate Host #1's screen). Host  #1 is able to see only Viewer's cursor moving.

When Viewer tested another Host #2's computer, Host #2's screen remained visible to both Host  #2 and Viewer.

How can I correct the problem with Host #1's screen?

Thank you,

Julie Crouch
Pauline, Support (Posts: 2864)
Mar 14, 2024 7:41:41 pm EDT
Hello Julie,

Thank you for your message.

It looks like you might have the Blank the host's screen feature enabled in the Connection Properties -> Additional properties tab. Please try disabling this feature and see if the remote Host's screen works as expected during the connection.

Hope that helps.
Julie Crouch, User (Posts: 8)
Mar 15, 2024 6:39:25 pm EDT
Support level: Free or trial
Hi Pauline,
Thank you SO much for your message.  I just followed your instructions.   Then, when I logged into the host's screen , it did not go black.  You solved my problem.  I really appreciate your help.

Julie Crouch
Julie Crouch, User (Posts: 8)
Mar 15, 2024 6:40:58 pm EDT
Support level: Free or trial
Hi Pauline,

I'm not sure if the message I just attempted to send to you went through.  I followed your instructions and the host's screen did not go black when I logged in again.

You solved my problem!  Thank you so much for your help.

Julie Crouch
Pauline, Support (Posts: 2864)
Mar 15, 2024 6:49:05 pm EDT
Hello Julie,

I’m glad to hear I was able to help and it works for you now!

Let us know if you have more questions.

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