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Host screen goes black when Viewer Logs In
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Julie Crouch,
User (Posts: 8)
Mar 14, 2024 9:38:21 am EDT
Support level: Free or trial
VIEWER is using V. 7.2.2.0 (70220) Windows 10
HOST #1 is using V. 7.2.2.0 (70220) Windows 10
When Viewer logs into Host #1 computer, Host #1's screen goes black (but Viewer is able to see and operate Host #1's screen). Host #1 is able to see only Viewer's cursor moving.
When Viewer tested another Host #2's computer, Host #2's screen remained visible to both Host #2 and Viewer.
How can I correct the problem with Host #1's screen?
Thank you,
Julie Crouch
HOST #1 is using V. 7.2.2.0 (70220) Windows 10
When Viewer logs into Host #1 computer, Host #1's screen goes black (but Viewer is able to see and operate Host #1's screen). Host #1 is able to see only Viewer's cursor moving.
When Viewer tested another Host #2's computer, Host #2's screen remained visible to both Host #2 and Viewer.
How can I correct the problem with Host #1's screen?
Thank you,
Julie Crouch
Pauline,
Support (Posts: 2864)
Mar 14, 2024 7:41:41 pm EDT
Hello Julie,
Thank you for your message.
It looks like you might have the Blank the host's screen feature enabled in the Connection Properties -> Additional properties tab. Please try disabling this feature and see if the remote Host's screen works as expected during the connection.
Hope that helps.
Thank you for your message.
It looks like you might have the Blank the host's screen feature enabled in the Connection Properties -> Additional properties tab. Please try disabling this feature and see if the remote Host's screen works as expected during the connection.
Hope that helps.
Julie Crouch,
User (Posts: 8)
Mar 15, 2024 6:39:25 pm EDT
Support level: Free or trial
Hi Pauline,
Thank you SO much for your message. I just followed your instructions. Then, when I logged into the host's screen , it did not go black. You solved my problem. I really appreciate your help.
Julie Crouch
Thank you SO much for your message. I just followed your instructions. Then, when I logged into the host's screen , it did not go black. You solved my problem. I really appreciate your help.
Julie Crouch
Julie Crouch,
User (Posts: 8)
Mar 15, 2024 6:40:58 pm EDT
Support level: Free or trial
Hi Pauline,
I'm not sure if the message I just attempted to send to you went through. I followed your instructions and the host's screen did not go black when I logged in again.
You solved my problem! Thank you so much for your help.
Julie Crouch
I'm not sure if the message I just attempted to send to you went through. I followed your instructions and the host's screen did not go black when I logged in again.
You solved my problem! Thank you so much for your help.
Julie Crouch
Pauline,
Support (Posts: 2864)
Mar 15, 2024 6:49:05 pm EDT
Hello Julie,
I’m glad to hear I was able to help and it works for you now!
Let us know if you have more questions.
I’m glad to hear I was able to help and it works for you now!
Let us know if you have more questions.
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