Hello,
Like many here (I assume), I am an LMI refugee :-). I am just starting to evaluate the RUT offerings, and so far, I like what I see. I have worked my way through a few initial little bumps, but that's okay - I expected there might be a bit of a learning curve, since the paradigm is slightly different to LMI.
One thing I have not been able to resolve, is getting the cursor appearance on the viewer to (always) reflect what the remote is doing. Here is a specific example ...
1) I log onto a remote system as an administrator.
2) I go to Services (ie. either by running "services.mmc", or going to Start -> Programs -> Administrator -> Services).
3) I maximize the window.
4) Up were the column headings are, I place (hover) my cursor at the dividing line between two adjacent columns (eg. the Name column and the Description column.)
What I expect to see, is the cursor change from its normal pointer, to the bold plus sign (of sorts) with the left/right arrow heads. But, that's not what happens. The viewer cursor stays normal/unchanged (ie. is remain as a typical pointer). I can see that the cursor does indeed change on the remote, but that is not reflected in the viewer. (Note that I have the host and remote systems side-by-side in the lab, so that I can observe the complete environment, end-to-end, simultaneously).
Oh - perhaps I should mention that involves XP SP3 at both ends.
In the remote connection properties (ie. through the Connection Properties button, on the window shade toolbar at the top of the viewer windows), the following potentially-pertinent settings are configured as indicated:
* 'Cursor' tab - 'Local mouse pointer' is set to "Set remote cursor shape to local cursor".
* 'Cursor' tab - 'Rendering of host's cursor' is set to "View only mode active".
* 'Advanced' tab - 'Capture alpha-blending windows' is ticked (which, incidentally, solved an issue I had been having with balloon-help/tool-tips not rendering in the viewer)
Do you have any ideas for how I can get the viewer to properly reflect what the remote cursor is doing?
Cheers!
Brant