Can't see some cursor changes

Brant, User (Posts: 4)

Feb 11, 2014 12:57:16 pm EST

Support level: Free or trial

Like many here (I assume), I am an LMI refugee :-).  I am just starting to evaluate the RUT offerings, and so far, I like what I see.  I have worked my way through a few initial little bumps, but that's okay - I expected there might be a bit of a learning curve, since the paradigm is slightly different to LMI.

One thing I have not been able to resolve, is getting the cursor appearance on the viewer to (always) reflect what the remote is doing.  Here is a specific example ...

1) I log onto a remote system as an administrator.

2) I go to Services (ie. either by running "services.mmc", or going to  Start -> Programs -> Administrator -> Services).

3) I maximize the window.

4) Up were the column headings are, I place (hover) my cursor at the dividing line between two adjacent columns (eg. the Name column and the Description column.)

What I expect to see, is the cursor change from its normal pointer, to the bold plus sign (of sorts) with the left/right arrow heads.  But, that's not what happens.  The viewer cursor stays normal/unchanged (ie. is remain as a typical pointer).  I can see that the cursor does indeed change on the remote, but that is not reflected in the viewer. (Note that I have the host and remote systems side-by-side in the lab, so that I can observe the complete environment, end-to-end, simultaneously).

Oh - perhaps I should mention that involves XP SP3 at both ends.

In the remote connection properties (ie. through the Connection Properties button, on the window shade toolbar at the top of the viewer windows), the following potentially-pertinent settings are configured as indicated:

* 'Cursor' tab - 'Local mouse pointer' is set to "Set remote cursor shape to local cursor".
* 'Cursor' tab - 'Rendering of host's cursor' is set to "View only mode active".
* 'Advanced' tab - 'Capture alpha-blending windows' is ticked (which, incidentally, solved an issue I had been having with balloon-help/tool-tips not rendering in the viewer)

Do you have any ideas for how I can get the viewer to properly reflect what the remote cursor is doing?



Conrad Sallian, Support (Posts: 2591)

Feb 11, 2014 2:37:35 pm EST

Hello Brant,

Thank you for your message. On the same properties tab/section, set "Rendering of host's cursor" to Always to see the remote cursor's shapes. You might also want to enable "Set local cursor shape to point" so that you can easily tell the remote cursor from the local one.

Hope that helps.

Brant, User (Posts: 4)

Feb 12, 2014 11:36:29 am EST

Support level: Free or trial
Hi Conrad,

Thanks for the quick reply, and thanks for your suggestion - that did the trick.  I have since experimented with various settings of these parameters, and I now understand (much better) what they mean and do.

To be brutally honest, none of the combinations give me "exactly" what I was looking for.  Don't get me wrong - it is not a deal-breaker [grin], but I do have a suggestion for a product improvement ...

Would you guys consider adding another option to the Local Mouse Pointer behaviour?  One along the lines of "Hide in viewer window", (or whatever you want to call it).

It is not that the "point" option is super-bad, or anything like that ... but, it certainly is a bit distracting for some (many?) situation(s).  I know there might be some cases where it would be important to know where both the host and viewer cursors are at all times, so I "get that".  But, that "point" option does obliterate a good portion of the remote cursor sometimes - especially in cases involving a quick-n-dirty connection fr om a relatively low-res screen (on say, a laptop or netbook) to a relatively high-res device (eg. a 1920x1080 screen) ... wh ere panning would be inconvenient, so stretch/scaling mode is used instead.

Like I said, not a deal-breaker by any means - but it sure would be nice to not have a double cursor.


Conrad Sallian, Support (Posts: 2591)

Feb 12, 2014 1:33:18 pm EST

Hello Brant,

Thank you for your suggestion and a detailed explanation. I have added this feature request to our wish list for further consideration.

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