I am trying to connect to a Dell Laptop E6500 running RU Host. Although I can see in the Viewer that I am logged on and execute commands with the task manager and can see the screen in the quick view, the remote desktop screen never loads. All I see is "Connecting to E6500. Please wait..." which never completes regardless of how long I allow it to run. I tried "wake on LAN" but the laptop is connected to the Internet via a wireless adaptor that does not support wake on LAN. Remote reboot does not help. Any suggestion of how I can wake up the connection (if that indeed is the problem). If someone is on the laptop, I can connect normally. I have already set the power settings to "NEVER SLEEP" including when the lid is closed, but that did not help.