Hello Alain,
Thank you for your message.
Please try enabling the
Use legacy capture mode feature in the
Host Settings -> Other tab for the Host machine where the issue occurs and see if this helps.
Please make sure to restart Host after enabling the feature in order to apply the changes.
A second problem is that we can not move or remove the tag on the right-down corner which hides a part of the screen which is really a problem with programs.
Please note that this notification banner is persistent and cannot be hidden or disabled. However, the banner is only displayed when you connect to a remote Host using Viewer registered with a free license key or in trial mode and use
Internet-ID connection.
Currently the message can only be removed when connecting to a remote Host via
Direct connection or fr om a Viewer registered with any commercial license.
We plan to implement an improvement that will allow users to hide this notification banner on the Viewer's side. In addition, it will be possible to change the corner wh ere the notification banner is displayed - this feature will be available in one of the next updates as well.
Hope that helps.