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How to get WOL to restart RU Host on remote computer

David Flink, User (Posts: 4)

Jan 07, 2021 10:23:25 pm EST

Support level: Free or trial
I am using RU 6.10.10.0 on Windows 10 computers. At times the host stops running and i cannot connect with the remote computer. I tried clicking on the WOL option and nothing happens. Is there a way to fix this? or to remotely restart the computer if this doesn't work?

Conrad Sallian, Support (Posts: 2591)

Jan 08, 2021 7:06:58 am EST

Hi David,

Thank you for your message.

At times the host stops running and i cannot connect with the remote computer.

When you say that the Host stops running do you mean that the Host service freezes/fails on the remote computer? Or just that the Host shows offline in your address book in Viewer? The latter can be caused by network connectivity issues , not necessarily by the Host itself being unresponsive.

If it's the former then we should find the reason why the Host service fails because this is abnormal behavior. I.e. we should fix the root cause.

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