Unable To Connect

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Katherine Miller, User (Posts: 1)

May 15, 2020 12:56:36 pm EDT

Support level: Free or trial
I am getting an unable to connect error message - and continues to attempt 5 times.  I am successfully connected to other computers and I was until uninstalled a connection and reinstalled the connection.

Polina, Support (Posts: 1172)

May 15, 2020 4:12:45 pm EDT

Hello Katherine,

Thank you for your message.

Could you please clarify what connection method is used - Direct connection or Internet-ID connection?

In addition, please also let us know what authentication method is used when connecting to the remote Host?

Looking forward to your reply.

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