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Unable To Connect

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Katherine Miller, User (Posts: 2)
May 15, 2020 12:56:36 pm EDT
Support level: Free or trial
I am getting an unable to connect error message - and continues to attempt 5 times.  I am successfully connected to other computers and I was until uninstalled a connection and reinstalled the connection.
Pauline, Support (Posts: 2881)
May 15, 2020 4:12:45 pm EDT
Hello Katherine,

Thank you for your message.

Could you please clarify what connection method is used - Direct connection or Internet-ID connection?

In addition, please also let us know what authentication method is used when connecting to the remote Host?

Looking forward to your reply.
max maximos, User (Posts: 2)
Feb 04, 2022 6:40:34 am EST
Support level: Free or trial
i'm use old version 6.8 host and viewer it's was working good but before 5 days i can't connect to host pc i'm use internet ID and password i see my pc host online but when i press above icon to connect my pc host  convert to offline and after moments back to online please help me  i'm use this program ver 6.8 from 3 years and I don't like update
Edited:max maximos - Feb 04, 2022 7:39:25 am EST
Pauline, Support (Posts: 2881)
Feb 04, 2022 3:05:18 pm EST
Hello Max,

Thank you for your message.

Unfortunately, the Internet-ID feature in version 6 of Remote Utilities is no longer available for free or trial users. Please try upgrading your installation to the latest version 7.1.2.0 following this step-by-step tutorial. This way you can continue using Remote Utilities for free. In version 7 we've also improved/fixed a lot of previously known issues and added some new features as well, you can see the full list here.

Hope that helps.

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