Thank you for your message.
Before we proceed to further troubleshooting please try referring to this KB page
and see if any of the solutions listed there help to resolve the issue.
In case if none of the solutions worked and the issue still persists please feel free to send us the Host logs
for examination. The Host log files are located in the following folder: C:\Program Files (x86)\Remote Utilities - Host\Logs\
You can send the log files to email@example.com
. Please do not publish the logs on the forum as they're considered private information.
Hope that helps.