Slow connections even with good upload and download speeds

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Earl Welton, User (Posts: 1)

Apr 03, 2020 9:47:44 am EDT

Support level: Free or trial
Running verson on a widows computer, i have 20mbps upload and down load on both host and viewer computers however have enormous lag and the file transfer is only 50kbps.  If i could just get rid of the lag this would be any amazing solution for my work needs.  Please let me know if there is a solution.

Polina, Support (Posts: 1175)

Apr 03, 2020 5:50:08 pm EDT

Hello Earl,

Thank you for your message.

Please try referring to this troubleshooting guide and see if any of the solutions listed there helps to resolve the issue.

Hope that helps.

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