Using Remote Utilities for Windows v6.10 Installed host v6.10 & viewer v6.10 on both local & remote computer. However after "Initializing connection..." message, I get "Failed to initialize Authorization process". Shouldn't pop up an authentication window when connecting?
Could you please clarify if remote connections in the address book are shown as online? In addition, before we proceed to further troubleshooting, please try referring to this KB troubleshooting guide and see if any of the solutions help to resolve the issue.
Normally, you should see the authorization pop up when establishing a remote connection, if the Viewer had successfully reached the intermediary server (our public ID server or your self-hosted RU Server) and then had successfully established a connection to the Host through the intermediary server. In this case, I might assume that the issue occurs somewhere on these steps. The troubleshooting guide would be helpful in order for us to isolate the issue. However, you might send us the Host and Viewer log files for examination. Here's how you can locate the Host logs and Viewer logs. You can send the log files to email@example.com
Please, do not publish the logs on the forum as they are considered personal information.