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Remote Viewer cut off Application

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Andrew Caldwell, User (Posts: 3)

Dec 14, 2019 3:52:25 pm EST

Support level: Free or trial
When I remote into my Windows 10 host machine and access QuickBooks, it cuts off part of the application and I'm unable to access it. I tried adjusting the viewer and host settings but it still cuts off the right side of the application. Please advise.

Polina Krasnoborceva, Support (Posts: 1007)

Dec 16, 2019 8:25:51 am EST

Hello Andrew,

Could you please clarify if I'm right in assuming that it's not possible to view the entire QuickBooks application window in the Full Control and View mode? If this is the case, could you please clarify which screen view mode do you use? In addition, please try using the Stretch view or the Fullscreen stretch view and see if it helps to resolve the issue.


If you mean something else, could you please elaborate a bit on the issue? Also, it would be helpful if you could send us a screenshot of the issue.  You can send it to support@remoteutilities.com if you don't want to share it in the Community.

Looking forward to your reply.

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