I successfully connect to remote host by RDP. But after some seconds it's disconnected and I can't to reconnect to host. When I direct connect to host I see that's very slow working on auth window. But when I login - host is working normal (not slow). I used last versions host soft (on Win7) and viewer(Win10). Please, help me.
This disconnecting is a known issue which may happen in certain situations. We will see if we can fix this issue in the future. For now I can tell that this "bug" is not directly related to Remote Utilities, it's how RDP works together with RU and specifically the Internet-ID "tunnel" .
Sorry if this makes the program less useful for you.
Perhaps I could phrase it better. I just mean that RDP isn't our technology, it's a technology from Microsoft. When coupled with our ID feature there are some issues that need to be addressed. We cannot provide an immediate fix, I am sorry for that.
The issue you've encountered is related to the keep-alive settings on the terminal side. As a temporary workaround please try changing the keep-alive settings or use one of the standard Remote Utilities connection modes instead of RDP.
I'm sorry if this makes the program less useful for you.