Remote View Event Viewer

Muhammad Ibrahim, User (Posts: 3)

Oct 11, 2019 7:06:08 am EDT

Hi - any news on this?

Error to RDP-connection

Muhammad Ibrahim, User (Posts: 3)

Oct 06, 2019 7:27:17 am EDT

Is it any better if you host your own RUServer and let the rdp connection go through that?

Chat initiation from Client

Muhammad Ibrahim, User (Posts: 3)

Oct 05, 2019 3:17:56 pm EDT


I have just bought, downloaded and configured Remoteutilities PRO for my clients.
It's a really great software, works pretty well!

I have a request that I think would be great for my clients.

My client should be able to right click the host icon and select "Start chat" - then a popup, or some sort of a notification would appear on our Viewers (Permission based, those technicians / users who have access to the addressbook should be able to get this) and we can start a chat.

It all seems viewer --> Host based. Nothing Host --> Viewer.

We have an MSP Business Model, At the moment they raise a ticket via web and then we trace the machine name in the viewer then logon. It would be good to skip this whole step and understand the exact machine the client/host is coming frmo so we can quickly support our clients.

It would be great if our clients could "chat to us" straight away.

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