One Click Installer Not Getting ID

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Alan Halls, User (Posts: 19)

Aug 21, 2019 11:00:58 am EDT

Sometimes when I use the One Click Installer I never get the Email with the connection info. I have found that it also isn't getting it's Connection ID. To solve the issue I usually use the command line to launch the Config UI and ask it to get a new ID. That works, but I still don't get the email.

Looking at the logs, it looks like it is trying to send the email before it gets an ID, which of course wouldn't work. I have tested the same installer multiple times, sometimes it works, sometimes it doesn't - hoping you can give me a tip on how to increase my success rate.
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One Click Installer Not Getting ID

Alan Halls, User (Posts: 19)

Aug 21, 2019 11:04:08 am EDT

I assume it isn't a firewall issue since I get the ID when I request it through the UI, and I assume that the email config is fine since I get it other times.

Polina, Support (Posts: 1161)

Aug 21, 2019 3:38:49 pm EDT

Hello Alan,

Thank you for your message.

Could you please try updating Remote Utilities to the latest version ( as of this writing) and see if the issue persists? The latest version is available for the download here.

Also, if you use the Legacy configurator option when configuring the One-click package, please make sure that the output file is also the latest version.

Let me know if the issue persists.

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