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Failed to initialize authorization process

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Rambo T, User (Posts: 2)

Apr 12, 2019 8:59:14 pm EDT

Hi, so I'm having trouble being able to connect to a host. The viewer keeps popping up saying the host is on-line, and the icon is blue on the PC but when I try to connect it fails to initialize authorization processes. I'm also using my own server not the default RU server.

I made sure the host, viewer, and server are all up-to-date. I have forwarded the port (I set a custom port to 19101) and I can see the port is open from outside my network. I made firewall rules to allow traffic on that port on the host, server, and viewer (all Windows 7 PC's). I also made a firewall rule on my router to allow traffic. I also made sure to add exceptions to Avast antivirus to not block anything. I used the MSI configurator to make the install of the host, and I remade it about 10 times already making sure the server name was spelled right, and it had the right port and authorization settings, but nothing seems to work.

Here's some of the Viewer event log:
13-04-2019__00:49:55__616 CheckID Connection. After process message. Host "rambostechworld.ddns.net:19101". MsgCode: 10
13-04-2019__00:49:55__816 CheckID Connection. Exit: "rambostechworld.ddns.net:19101".
13-04-2019__00:50:04__780 Connection #284974. Connection to "Rachele". Mode: <Authorization>. Connecting...
13-04-2019__00:50:04__781 InetConnection #284974. Internet connection to Rachele (rambostechworld.ddns.net:19101).
13-04-2019__00:50:04__909 InetConnection #284974. Method "Connect" - OK. Rachele connected to ID server: rambostechworld.ddns.net.
13-04-2019__00:50:05__619 InetConnection #284974 - Rachele need. Server version: 69105
13-04-2019__00:50:05__893 InetConnection #284974. Connect success. Rachele connected to ID server: rambostechworld.ddns.net.
13-04-2019__00:50:05__894 Connection #284974. Connection to "Rachele" established. Mode: <Authorization>.
13-04-2019__00:50:05__895 Connection #284974. Connection to "Rachele". Security check - OK. Mode: <Authorization>.
13-04-2019__00:50:07__339 Context #284974 removed. Mode: <Authorization>.


On the host log, the last entry is just connection established.

Polina Krasnoborceva, Support (Posts: 382)

Apr 15, 2019 12:04:10 pm EDT

Hello Rambo,

Thank you for your message.

We just released a new version of Remote Utilities where we implemented some fixes to our servers and fixed an issue with RU Server which used to cause client authorization to drop.

Please, try updating Host, Viewer and Server to the most recent version and see if this resolves the issue. You can download it on this page: https://www.remoteutilities.com/download/

Please let me know if the problem persists.

Rambo T, User (Posts: 2)

Apr 15, 2019 4:28:33 pm EDT

I updated the server, host and viewer. Still having the same problem.

Polina Krasnoborceva, Support (Posts: 382)

Apr 15, 2019 4:52:46 pm EDT

Hello Rambo,

Thank you.

Could you please send us the Host logs for examination? Here is how to locate the Host logs: https://www.remoteutilities.com/support/docs/host-log/
You can send them to support@remote-utilities.com

Looking forward to your reply.

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