Ive posted about this before, however this time i have a desktop i can get the logs from....
Viewer and server hosted locally (18.104.22.168) Client was out of date, so used "simple update" Resulted in the client never loading again, the folder is in the Program Files location but appears the program has gone.
So what log files do you want to work out what happened? i have a number of clients to do, however i dont want to be driving for hours when the client goes off line like this one has .
This is about the 4-5th time this has happened, however this time i have the PC in the bench (currently)
This is a known issue and this is not an issue specifically with the simple update. For some reason, Windows Restart Manager (which may act as part of the msi installation procedure) fails to restart Remote Utilities Host service after the update.
We couldn't figure out exactly why this happens - there were few customers who reported this and we couldn't find a pattern, the issue happened quite randomly. We decided that we would rather completely re-write the update process to make sure the updater takes complete control over the process instead of delegating it to Microsoft's msiexec and the system. So we implemented this change in the current version (22.214.171.124).
This fix has one downside though - unfortunately, it will not work retrospectively. The new process will start to apply when updating Hosts version 126.96.36.199 (i.e. the now current version) and later.
As a workaround and an alternative to simple update, you can use the Remote Install tool. In this tool, the upgrade process uses a slightly different approach, so it should help override the problem with the restart manager.
There is contents in the directory, but it doesnt look complete (see below).... It does not show up in the viewer as thats the issue, it updates then goes off line and never returns, this is the first time ive been able to look at one as normally i just re-install.
Volume in drive C is SYSTEM Volume Serial Number is 1FB4-1010
Directory of C:\Program Files (x86)\Remote Utilities - Host