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Can't log on to remote computer when on different WiFi

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Jake Daly, User (Posts: 1)

Jan 06, 2019 5:45:37 pm EST

Viewer version 6.9.4.0
Remote computer: Windows 10
Viewer computer: Windows 7

When I try to log on to my personal computer from my work computer using the same WiFi network, everything works fine, but as soon as I am on a different WiFi network, I get "Unable to connect" message.

Anyone have any suggestions? Am I setting something up wrong? Let me know what more information is needed :)

Thanks

Jake

Conrad Sallian, Support (Posts: 2450)

Jan 07, 2019 6:29:22 am EST

Hello Jake,

You should use Internet-ID connection in order to connect between different networks. Perhaps, you used direct connection instead which won't work in this case.

On another note, I highly recommend that you update to 6.10.3.0.

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