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Remote Utilities Viewer for Mac andLinux has been released. Send us your feedback and report bugs in this discussion thread.

Free key showing Invalid

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JOE GI, User (Posts: 1)

Oct 28, 2018 6:14:42 am EDT

Support level: Free or trial
RUT-FRE-f3D015C28D2e059F3F70D8432B9d9b6Bbj4xS2dYXlRfDwwnO2phTFBCDh9E­XmxpOEY
GV0JXVW5TPjQnQVFSDB1cRQ5uPDAMCwYCBgUIDH08MAwEVUQMAgkdY2V5AAg­ACG0BAgpibG4AAA
0fVkQPDDE7IAwJAQwdU19EbGkiDA4BDB1GDwx9PjFLZ1heVF8P
                     *I nvalid *
Tryed So many times

Conrad, Administrator (Posts: 2548)

Oct 29, 2018 10:09:49 am EDT


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George Weiss, User (Posts: 4)

Apr 29, 2020 11:48:34 pm EDT

Support level: Free or trial
Tried all 3 methods suggested. No luck. Help please

Polina Krasnoborceva, Support (Posts: 818)

Apr 30, 2020 1:49:22 pm EDT

Hello George,

Thank you for your message.

Could you please try cleaning up your Viewer installation by following this complete uninstallation guide and then reinstalling it from scratch?

Please note that the folder C:\Users\YOUR_USERNAME\AppData\Roaming\Remote Utilities Files\ contains your General address book file connection_4.xml as well, so you might want to copy this file on your disk, so you can import your address book after reinstalling.

Hope that helps.

George Weiss, User (Posts: 4)

May 05, 2020 10:00:08 am EDT

Support level: Free or trial
Followed instructions - no change.

Conrad Sallian, Administrator (Posts: 2548)

May 05, 2020 12:08:27 pm EDT

Hi George,

Please, try generating another free license key https://www.remoteutilities.com/support/free.php and make sure that you are copying it from a plain text file/editor . For example, there were known issues with broken formatting when it was copied from Outlook mail.

Let me me know if it works. Thanks.

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George Weiss, User (Posts: 4)

May 05, 2020 7:44:38 pm EDT

Support level: Free or trial
Copy/paste from key>key1>got key2 response consistent with previous attempts
Attached Files

Conrad Sallian, Administrator (Posts: 2548)

May 06, 2020 5:47:54 am EDT

Hello George,

Please, make sure that you have the most recent program version installed (see the download page).

You can also send your key (preferably attached to a message in txt format) to support@remoteutilities.com. I'll check your key for you.

Thanks.

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George Weiss, User (Posts: 4)

May 06, 2020 8:29:45 am EDT

Support level: Free or trial
Uninstalled - reinstalled new version. All good - thanks.

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