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Version 6.5: Online statuses in Viewer address book

This blog post is the first in the series of posts that highlight the most prominent new features added in version 6.5.

We have significantly changed the way the statuses are displayed in the Viewer address book. Previously, for Internet-ID connections you couldn’t easily tell whether the remote PC was online and ready for connection and now you can. Below you can learn what each status means.

LOGGED ON status

This status means exactly the same as in previous versions – that you have been connected to (and authorized on) the remote Host. You may or may not be actively using any of the available connection modes.

When a connection is in the LOGGED ON state, just double-click on it to immediately start a Full Control session without entering your password. Or, you can right-click on the icon and select another connection mode to start:

Note: Do not confuse Remote Utilities “logon” with Windows logon, as these are two different and unrelated things. You may be logged on a Remote Utilities Host but still not be logged on in Windows on that remote PC. The Host works as a system service and doesn’t require a Windows user to sign in on the remote machine.

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Remote Utilities Software Review

For most businesses, and some individuals, there will come a time when a remote desktop access solution becomes a necessity. Remote computing software can help businesses by allowing IT to instantaneously manage and monitor hardware and software by accessing systems remotely to provide support and increase productivity, from anywhere in the world. The ability to successfully manage, monitor and maintain computer software and hardware can add convenience and save you and your business time and money.

“For power users, there's plenty to like about Remote Utilities. Several connection modes are offered beyond the full remote desktop experience. There's also a file transfer mode, remote device manager, registry viewer, remote webcam access, and a terminal mode--which is an excellent way to perform simple command line tasks from a distance.” - PC World

Remote Utilities really shines in its professional versions, which are designed to satisfy the needs of systems administrators, IT professionals and help desk providers. Remote Utilities allows users to see the actual remote computer’s monitor, as well as control the computer’s mouse and keyboard. It is the second best thing to actually being physically seated at the computer. The software puts you in control of the remote computer, and makes it possible for you to perform any function you could at the remote desktop.

The program can link via a LAN or the Internet in several connection modes. It can also be scaled up to accommodate bigger atmospheres with thousands of PCs and Windows servers. As a result, Remote Utilities is a dynamic tool for small and mid-sized businesses seeking a flexible and economical remote administration solution.

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How to Configure the Host for Attended-Only Support

As many of you know, Remote Utilities provides a separate module called the “Agent” for spontaneous remote support. This program is actually a modified Host that can be run as an application without administrative privileges. The advantage of using the Agent is that it does not require installation. The remote user can run it, give the help desk technician their ID and password and wait until a remote session starts.

Agent

The Agent grants remote access only when explicitly run by the remote user. This makes many helpdesk technicians think that remote users must run the Agent (and not the Host) if they want to have some degree of control over the remote connection. This is not true.

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7 Tips for Using Remote Utilities More Efficiently

Remote Utilities is very versatile remote control software. It allows you to connect via a LAN or over the Internet while using a direct IP address connection or an easy-to-configure ID connection for firewall bypass. You can also connect using a combination of these methods and manage all of your remote PCs from a universal management console called the Viewer.

Now we would like to share some tips that will help you become more proficient with Remote Utilities and save you lots of time and effort.

Save Access Password

You can quickly connect to a remote PC if you save the access password beforehand. Doing so will allow you to bypass the password prompt window and connect immediately.

To save the access password for a particular connection, go to connection Properties and check Save password on the Security tab. You can also save a name as the default username when you connect to that remote PC.

Logon and Logoff

Despite its name, this feature won’t log you on and off a Windows user account. Rather, it connects you to a remote PC in “stand-by” mode, without any other connection mode (e.g. Full Control, View etc.) being active.

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Upcoming Feature Preview: Remote Printing

The ability to print a remote document on the local printer has long been asked for. Today we’re happy to announce that this feature has already been implemented and will be available in the next minor update - version 5.4. This post is a sneak peek into how remote printing works in Remote Utilities.

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